Grandview Public Market

I booked this hotel for the reputation, reviews and the free shuttle to the airport. I arrived early so I had to wait until 3 PM. When I checked in at that time, I was told I couldn’t get the shuttle back to the airport at 5AM the next morning because it was already full. No one told me I had to call in or contact them in advance to get a reservation for the airport shuttle. The counter agent told me they’d check if there was anything they could do. No one contacted me. The next morning I went to the lobby and again was told I couldn’t use their airport shuttle unless I went at 6AM which was too late to arrive at airport 2hrs prior. I had to get an Uber. They could’ve advised at check in or even on their description that if using a shuttle service to make reservations. That put a big damper on my stay. I also want to add that I had to call down to the front desk for help as the air/heat unit wouldn’t come on. They advised that I had to use the thermostat in the far wall away from unit instead. Again, another lack of communication from the staff.

The room was fine. But the carpet on the hallway and in front of elevator smelled like pure urine. The parking was limited and I had to park in the 4th floor with no stairs and no elevator available to come back down to the hotel where the actual elevator to go in the room was, so I had to walk up and down the parking lot to get to my car. Very inconvenient. The staff was very unwelcoming as if they were bothered of checking ys in or answering questions we had.

The room was incredible clean and the front deck man was amaziing