I have been trying since June 7 to get correct, honest response about things not working in the cottage while I was there June 6-9. First noticed lots of outlets not working (plus no outlet to receive a USB cord) so we worked around it. Then realized no hand soap at the bathroom sink, no soap at all in the shower. The blinds behind one bed was so tangled it couldn’t be undone. When I reached out to Mallory she sent someone in the second day and said some of the circuit breakers were off and had then turned on. Also finally got shower soap and shampoo on late on the second day. 3 TV’s one remote but none of the TV’s worked and I told Mallory this but they still never worked for the entire 3 1/2 days. Turns out I left the pillow I brought with me and told phone and texted Mallory that day or next. She said the cleaner person would hopefully find it and it would be sent back to me within two weeks. (I have texts in this regard) Then a couple days later Mallory said the cleaning person was on vacation that week and wouldn’t know anything until she got back. What?! I kept trying to reach Ms. Mallory and also asked to be put in touch with the owners to no avail. So, here it is June 25 and I don’t know anything about my pillow or any refund that I’ve kindly suggested due to all the mishaps and lack of response. I happen to be 78 years old, owned 3 businesses, Navy Veteran, and happily retired and enjoy attending music festivals which is why I booked the stay on Evolve. Shame, shame, Shame!