Find hotels near Governors Island, New York from ￥19,558

"Our experience at this hotel was deeply disappointing and fell far below reasonable expectations of cleanliness and service. The room and linens were not properly maintained. The bedding was unclean, and the pillowcases had visible stains, which is entirely unacceptable. In addition, the bathroom facilities were not functional. Both the shower and the sink were clogged, preventing proper drainage. We made multiple requests for assistance, yet no one came to address the issue during our stay. This significantly disrupted our ability to prepare for departure, as we were forced to wait extended periods of time between showers for the water to drain. The handling of our checkout further compounded this experience. A staff member named Medina came to our door in an aggressive manner, banging loudly and accompanied by security, because we were fifteen minutes past checkout time. Her approach was unnecessarily confrontational and lacked the professionalism and courtesy expected in hospitality. This interaction was particularly disheartening and clearly reflects the standard that one would associate with AC Hotels. Overall, this experience was unacceptable. Due to the conditions of the room, the lack of timely support, and the unprofessional conduct we encountered, we would not consider returning."

"Very nice staff. Very clean. I left some things in the room and they had found and kept them for me until I was able to get them."

"The location was nicely convenient to so many places of interest. The hotel was very clean and comfortable. "

"It’s was good"

"Customer service was awesome!"

"Everything great. Breakfast is ends, pancake, muffin, sausage reassembled in clamshell that the breakfast microwaves when you arrive to breakfast. Good. They also have fruit, yogurt, oatmeal. Comfy bed. Everything is CLEAN. Only so-so thing is the elevator: one slow elevator for 4 floors of rooms. More than a few times we push the call button, wait awhile, then just take the stairs. We will come back to this hotel. "

"WIFI does not work / extremely slow. Do not plan to do any work while staying in this hotel"

"Hotel room was spacious, beds were ok. Bathroom is ready for a refurb. Hotel in general needs a refurb. Breakfast was terrible. All in all an ok stay."

"Food was ok , everything else was wonderful "