Gordons Pond

Property was well located and our room was pretty large. The beds were comfortable. Staff was friendly and sent extra towels up quickly when we asked. The only complaint was the air conditioning. The hallways were beautifully cool and a guest from a neighboring room said their ac was fine. Unfortunately ours was between 77 and 79 degrees the whole visit. We tried everything to reset it but it didn’t work and sometimes showed ERR Worst thing was that we told the desk multiple times and days and they apologized and said someone would come to look at it but no one ever came. I’d suggest you bring a fan with you as you may need it.

The building itself is gorgeous. The cafe and the cafe staff as well as the doormen are very friendly and respectful. The check- in people: cold, detached, bordering on unprofessional. Did not feel Welcome. Even though I’ve been a repeat guest at Riggs l will not return. I like feeling welcomed and appreciated for being a supporter and an important part in the ecosystem. Hotel Riggs is not it. (Also, after the fact item: hotels.com let me know last night that as a VIP apparently I was supposed to be given the option of a free room upgrade, which never happened). Very disappointed. Will not go back.

Great location and very cool rooftop view of the city. The reason only 4 stars is because on our second night there was a banging that lasted all through the night. No idea what it was. It stopped around 9:00am the next morning.