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Turtle Beach Resort

4.0 star property
Family-friendly hotel with 4 outdoor pools and 4 hot tubs

Choose dates to view prices

Photo gallery for Turtle Beach Resort

Water park
2 Bedroom Family Suite | Living room | Flat-screen TV
1 Bedroom Apartment | Living area | Flat-screen TV
2 Bedroom Family Suite | Terrace/patio
2 Bedroom Superior Apartment | Private kitchen | Fridge, microwave, oven, stovetop
Located near Pacific Fair Shopping Centre, Turtle Beach Resort offers an unforgettable family experience. Enjoy the free water park access, relax in the sauna or steam room, and unwind with lunch at Fresh and Tasty café. With 4 outdoor pools including a children's pool with waterslide and mini golf on site.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Gym
  • Bar
  • Hot Tub
  • Pool
The current price is ￥32,051
￥35,461 total
includes taxes & fees
Sep 2 - Sep 3

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area | Flat-screen TV

2 Bedroom Superior Apartment

8.0 out of 10
Very good
(43 reviews)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 77 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area | Flat-screen TV

1 Bedroom Superior Apartment

7.4 out of 10
Good
(9 reviews)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area | Flat-screen TV

2 Bedroom Apartment

7.8 out of 10
Good
(7 reviews)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 77 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area | Flat-screen TV

2 Bedroom Family Suite

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area | Flat-screen TV

3 Bedroom Apartment

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 110 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | Living area | Flat-screen TV

1 Bedroom Apartment

8.4 out of 10
Very good
(6 reviews)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Refrigerator
Dishwasher
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
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About the neighborhood

Located in Mermaid Beach, a neighborhood in Gold Coast, Turtle Beach Resort is in the entertainment district and near the beach. Pacific Fair Shopping Centre and The Oasis are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kurrawa Beach. Putt Putt Golf Mermaid Beach and The Star Gold Coast are two other places to visit that come recommended. Kayaking, snorkeling, and canoeing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Visit our Gold Coast travel guideOpens in a new window
Map
4218, QLD, Mermaid Beach, 2346 Gold Coast Highway

What's nearby

  • Pacific Fair Shopping Centre - 2 min drive - 1.6 km
  • The Star Gold Coast - 3 min drive - 2.7 km
  • The Oasis - 3 min drive - 2.7 km
  • Gold Coast Convention and Exhibition Centre - 3 min drive - 3.1 km
  • Broadbeach Beach - 4 min drive - 3.1 km

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Coolangatta Airport (OOL) - 30 min drive

Restaurants

  • Lonestar Tavern
  • ‪Mermaid Beach Tavern - ‬13 min walk
  • ‪Goccia’s - ‬6 min walk
  • ‪Romana's - ‬12 min walk
  • ‪Pastel & Bossa - ‬9 min walk

About this property

Turtle Beach Resort

Upscale family-friendly hotel near Pacific Fair Shopping Centre
Located close to Putt Putt Golf Mermaid Beach and The Star Gold Coast, Turtle Beach Resort provides free water park access, an airport shuttle, and a terrace. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant, Deck Resturant and Bar, offers breakfast, lunch, dinner, and a poolside location. In addition to mini golf and a coffee shop/cafe, guests can connect to free in-room WiFi.
Other perks include:
  • 4 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Cooked-to-order breakfast (surcharge), an outdoor tennis court, and a roundtrip airport shuttle (surcharge)
  • Supervised childcare (surcharge), tour/ticket assistance, and smoke-free premises
  • Guest reviews say great things the family-friendly amenities, pool, and helpful staff
Room features
All 141 individually furnished rooms feature perks such as air conditioning and separate dining areas, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Highchairs, children's dinnerware, and cribs/infant beds
  • Shower/tub combinations and hair dryers
  • Flat-screen TVs with cable channels
  • Balconies or patios, separate dining areas, and kitchens

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Deck Resturant and Bar

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Crib (surcharge)
  • Fenced pool
  • Free water park access
  • High chair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Pool gate
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

Does Turtle Beach Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Turtle Beach Resort?

As of Aug 31, 2025, prices found for a 1-night stay for 2 adults at Turtle Beach Resort on Sep 2, 2025 start from ￥32,051, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Turtle Beach Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Turtle Beach Resort?

Self parking is free at this property.

What time is check-in at Turtle Beach Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Turtle Beach Resort?

Check-out is at 10 AM.

Does Turtle Beach Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 5:30 AM–9:00 PM on request. A fee of AUD 50 per person applies.

Where is Turtle Beach Resort located?

This family-friendly Gold Coast hotel is located in the entertainment district, within 1 mi (2 km) of Putt Putt Golf Mermaid Beach, Pacific Fair Shopping Centre, and Kurrawa Beach. The Star Gold Coast and The Oasis are also within 2 mi (3 km). Broadbeach South Light Rail Station is 24 minutes by foot.

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Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 469 out of 1001 reviews
Rating 8 - Good. 368 out of 1001 reviews
Rating 6 - Okay. 116 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a great family resort. Would stay here again with the kids.
Stayed 5 nights in Apr 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a family
Stayed 7 nights in Apr 2025

10/10 Excellent

Jarad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the apartment I got. Generally looks quite nice, has locked parking, on-site restaurant was pretty ordinary but not bad. It's definitely more intended for families with children given the amenities present (lots of pools w/ slides), but even when I went with my partner I enjoyed it.
Stayed 5 nights in Jun 2025

8/10 Good

GURDEEP

Liked: Cleanliness, amenities, property conditions & facilities
The amenities provided in the rooms was really good and full.
Stayed 2 nights in May 2025

8/10 Good

Ashleigh

Liked: Cleanliness, amenities
We thoroughly enjoyed our stay. The property could do with some maintenance, for example the sides of the slide area needs a good clean down and the room was pretty dated. This said, our room was clean and tidy and everything was functional and comfy. The amenities for the kids were great, they loved the pools, mini golf etc. Staff were fantastic and always friendly. The resort had a great vibe and everyone seemed happy and relaxed.
Stayed 6 nights in Jul 2025

10/10 Excellent

Shoshana

All good 👍
Stayed 6 nights in Aug 2025

6/10 Okay

aidan

Liked: Cleanliness, amenities
Disliked: Staff & service
Very child friendly, staff during day were very helpful and friendly. Apartment needed a bit of maintenance eg batteries in remotes and safe (didn't work) Only downside was our room key failed after a swim at the pool one evening. Man behind the counter wasn't concerned i had 3 youug children locked out at night which i made very clear and proceeded to check in other guests while i stood there dripping in my togs for 20 minutes
Stayed 5 nights in Aug 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay with kids
Stayed 2 nights in Feb 2025

8/10 Good

Flavia

Liked: Property conditions & facilities
My family and I stayed there for 8 days and we had a good time. The apartment is spacious for a family of 3, and has laundry room which it was a + for me. My son enjoyed all the pools and kids area. My husband loved the gym and used it every day. The location is good, but during our stay there was a lot of construction on the road for the tram extension. When we requested a service, they were not very efficient and sometimes we had to request for 3 times the same thing. I wish their restaurant had a better menu selection. Overall, we had a great experience.
Stayed 8 nights in Jul 2025

10/10 Excellent

Andrew

Pools were all warm and great temperature even tho it was autumn. Loved the place
Stayed 2 nights in May 2025

10/10 Excellent

bodie maree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great family holiday 😊
Stayed 6 nights in Feb 2025

8/10 Good

Fiva

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Pressure on shower head was great! The not so great was, waking up every morning with huge cockroaches around the house, specifically in the kitchen areas and bathroom. Apart from that, kids had a great stay & enjoyed their vacation.
Stayed 5 nights in May 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room was a little older it was definitely comfortable and ideal for what we were after. Would stay again for sure.
Stayed 6 nights in Jan 2025

8/10 Good

Zaina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful relaxed environment , lovely staff and great facilities for kids, amazing food too
Stayed 4 nights in Nov 2024

10/10 Excellent

Eman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort had alot of activities for the kids spacious room bery clean great customer service
Stayed 3 nights in Jan 2025

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
The overall layout of the place was outstanding
Stayed 7 nights in Dec 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Apr 2025

8/10 Good

Aaron David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Turtle beach resort was a great place to stay with three young children both safe and the facilities made it easy to keep them occupied with the swimming pool choices available on site.
Stayed 6 nights in Jan 2025

8/10 Good

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
We obviously enjoy Turtle Beach - it’s our third time here!
Stayed 8 nights in Jan 2025

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms a bit dated and a bit noisy with all the roadwork currently
Stayed 3 nights in Apr 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this property.. awesome for children and parents… staff and amenities were perfect for a 1 week stay .. Thank you very much to all at the Turtle beach resort..
Stayed 6 nights in Jan 2025

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable Stay

Had a fun, relaxing time. Gardens well maintained. Facilities well kept and clean. Friendly staff. Need some visitor carparks with all the road works that are happening.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a 6 and 9 year old, the 2 bedroom apartment was a great size and had a good sized kitchen for cooking. The pools and splash zone were great for the kids and it was only a short walk down to the beach. Apartment was great on those hot nights for sleeping also. Would definitely return in the future.
Stayed 6 nights in Jan 2025

8/10 Good

Darren Michael

Close to shops beach and Main Street easy bus stops and nice food
Stayed 7 nights in Aug 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities
Fantastic stay for kids. The rooms could use a refresh but most of the time was spent outside. The pool facilities and cafe are wonderful. Easy walking distance to woolies, chemist and the beach. Pac Fair a very short drive too. Only thing would be to request a ground floor room if you have little ones as the stairs become quite cumbersome.
Stayed 6 nights in Mar 2025