2/10
I’m very disappointed with my experience at the Mondrian Gold Coast. I was charged twice for a single stay, which was quite costly, and I have yet to be reimbursed, despite it now being a week since I raised the issue.
Each time I call to follow up, I’m told the refund still hasn’t been processed, with no clear explanation or timeline for resolution. The lack of communication and accountability has been extremely frustrating and not reflective of the high standards one would expect from a luxury hotel.
Ariana
2025 年 7 月に 2 泊滞在