8/10 (良い)
Brett、Manly
カップルで旅行
2025 年 8 月 27 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
My family and I truly enjoyed our time; the accommodations were excellent, the room was very comfortable, and your staff were incredibly welcoming.
The primary purpose of my email, however, relates to a small issue we encountered with the parking arrangements, which I hope you can address for future guests.
Upon arrival, we informed the front desk that our vehicle, with two racing paddle boards secured on the roof (valued at approximately $4,000 each), would not fit in the underground garage due to the low clearance. Your team was understanding at the time and let us know about getting a warning note.
While we appreciated your parking situation, the method of applying the pass caused a significant problem. The sticker was affixed to the driver's side window with an extremely strong adhesive. Upon our departure, removing this sticker required over 20 minutes of careful scraping with a razor blade and adhesive remover to avoid damaging the glass. This was a frustrating and time-consuming end to an otherwise lovely visit.
I am sure this is not the experience you intend for your guests. I would kindly suggest reviewing the type of parking passes used for vehicles that cannot access the garage. Perhaps a less permanent sticker would be a more guest-friendly solution.
Thank you again for the great stay. We would certainly consider returning, and I hope this feedback is helpful for your future operations.
Brett
2025 年 8 月に 2 泊滞在