Currently i am undergoing Cancer treatment, and had 1 week off to go away. We stayed in apartment 1E. It was a HEALTH HAZZARD! Broken, mouldy tiles in the bathroom with cockroaches! We paid for a spa room but couldnt use it due to the revolting condition of the bathrooms. The lock on the door was broken (maintenance came to check it but didnt have another lock) bedrooms had no air cond only a fan. Furniture was grubby and my child went to get a blanket out the cupboard that was covered in brown sticky things. This place is not fit for staying in with the bathrooms mouldy and tiles missing. We told reception that $417 a night is really not fair for what we got. I am going to show these photos to relevant people as i believe we were ripped off. I asked for a discount on our stay because it was a health hazzard but told no.
If they had any conscience, they would not put an immuno compromised person in a mould and cockroach infested room.
We asked to check out but were told we had to pay 3 nights even though we asked after 1 night of stay as thats cancellation policy.
DONT STAY HERE!
Karin
2024 年 1 月に 5 泊滞在
6/10 (普通)
Sam
家族旅行
2024 年 1 月 5 日
良かった点 : スタッフとサービス
Overall this place is ok but it helps to set the expectation that it is more of an apartment (with a pool and restaurant) than a resort.
If you’re staying more than 3 nights you will need to BYO toilet paper and shampoo.
Rooms are only serviced if you stay more than 8 days.
But overall it’s not too bad.
Sam
2023 年 12 月に 7 泊滞在
2/10 (非常に不満)
Ashley
家族旅行
2024 年 1 月 5 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lady at reception was rude and not helpful at all.
Air conditioners don’t cool the whole place.
Ashley
2024 年 1 月に 3 泊滞在
10/10 (非常に良い)
steven
家族旅行
2024 年 1 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely love the view from our balcony the kid's loved the gaming room and the pools just all round we loved.We could have just stayed there beautiful spot and all the theme parks were close so that's a bonus