Gili Trawangan Ferry Terminal

No Gymnasium or exercise facility. No mini bar in the room. No coffee pod machine in the room, not even a plunger and they refused to supply either. The pool at the Pool villas consistently carried leaf litter. Adding insult to injury, they have deliberately crippled WiFi calling on their Internet connection. When asked, they gave no reason for this. I emailed them about this and eight days later am still awaiting a response. I used the WiFi in the cafes in town to make WiFi calls. No other establishment I have stayed at in the last six months (about five) did this. The establishment is old and tired: I get the impression they're just waiting for an opportunity to knock it down and rebuild. 5 star? They're kidding. Maybe 25 years ago. Not now. The world has moved on and expectations have risen.

It's the worst accommodation.

The hotel is lovely and the apartments are fantastic. The only real issue was the breakfast. Stale pastries so in the end i didnt opt for any and every morning i asked for no meat and x2 they brought my breakfast with sausages on them. I told them again no meat and was told its OK it's only a chicken sausage! They need to familiarise themselves with people's dietary requirements