2/10 (非常に不満)
CARLENE B.
2025 年 11 月 12 日
気になった点 : 清潔度
No office. Seemed abandoned. Dark back of bldg parking. Comforter on bed was very dirty..gross. Upholstered furniture was very dirty; would not sit there. Called Vacasa; was told there were extra blankets…also dirty. Was promised a fresh comforter and a blanket to cover sofa and chair. Woman dropped off one comforter for bed, saying that was all they said I needed. Was told by Vacasa they’d take care of issues Monday morning..by noon, no word. I would’ve been ok with the very old ugly furnishings IF things were clean! This IS not a resort! Fridge handles are nasty. My first call I asked for a refund and I’d leave; they said no refund available and they’d make good on the issues. I even sent them photos per their request! I checked out Monday around noon and texted same # that I was doing so. Mind you, there is NO office! The write-up for this place is so NOT what I encountered! Even though I told them Monday morning, I was leaving, today I got a message saying I hope you had a great day, time for you to check out. You can check out late if you want! So WHO was I texting with all the time I was there!I have the text in my phone and I also have all the photos I took which reveal the grossness of these things. I went here for a little mini retreat so I could relax and read, etc. I couldn’t even sit on the couch because it was yucky. I will not do business with Vacasa again because they gave me the runaround over and over and apparently still are.
CARLENE B.
2025 年 11 月に 3 泊滞在