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"Stylish and very comfortable hotel with exceptionally lovely staff. The building is very characterful and imposing. Great breakfast. Cleanliness impeccable. Secure wifi. The beds are pretty firm while the pillows are the very soft kind that seem to be the norm in Belgium and the Netherlands, but the staff will find you a mattress topper if you need one. Rooms are well equipped with many cold drinks, a kettle and a coffee machine. The teabags are Mariage Freres. Just a few quibbles. Because the rooms’ ceilings are so high, the bathroom is on a mezzanine level, while the toilet is on the lower level, and there is no handbasin in the toilet- you have to walk upstairs to wash your hands which is not so much fun in the middle of the night, and either the staircase is pitch black or you turn the staircase light on which also lights up the bathroom and actually lights up the entire bedroom, disturbing your partner. The internal staircase needs to be better lit as the stairs are in shadow when you’re coming down. The breakfast is served in a room which acts as a bar the rest of the day and is furnished with low armchairs and sofas. If you’re really unlucky you end up trying to eat your breakfast with the table up under your chin. Lastly, this is not a hotel for the mobility-impaired as there’s no way to avoid having to walk up about 10 stairs to reach reception."

"Very clean and spacious room. Tea and coffee available all day. Very convenient location."

"Pleasant hotel with good facilities, excellently located opposite St Bavo’s Cathedral"

"What a lovely hotel! We stayed with our two children in a studio and the room was perfect. Plenty of room and great facilities. The little kitchen was an absolute bonus and plenty of room to cook if you wanted to. Walkable to the centre and the dock area was an interesting walk too. Great pizza in the restaurant and breakfast was delicious too. Parking was also easy and able to charge our car, even if it was expensive, it was convenient. We have recommended it to friends and would happily stay again! "

"Very nice city and clean hotel "

"Great location, especially for Capitole Theatre. Staff were lovely and friendly. Plenty of choice at breakfast- food great and restaurant meals good as well. I eould definitely recommend this hotel "

"This is a beautiful hotel with phenomenal customer service. The hotel is located right on the periphery of the historic center of Ghent on a quiet street with taxi access and several restaurants. Ghent is magnificent, and when we go back, we'll definitely stay at Pillows."

"We had a one night, but very nice stay there. Very nice rooms. I wouldnt want to stay anywhere else when I'm in the area."

"All staff very friendly and helpful"