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Highland Manor Inn

3.0 star property
Mountain retreat offers a seasonal outdoor pool and cozy firepit for unwinding, plus family-friendly playground activities near the Great Smoky Mountains

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Highland Manor Inn is minutes from Great Smoky Mountains National Park. Guests enjoy continental breakfast, a seasonal pool, and a firepit. The property offers WiFi and a library. Visitors consistently praise the helpful staff and beautiful surroundings.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

About this property

Highland Manor Inn

  • Motel near Great Smoky Mountains National Park
  • You can look forward to free continental breakfast, a terrace, and a firepit at Highland Manor Inn. In addition to a playground and a library, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • A seasonal outdoor pool and a children's pool, along with sun loungers and pool umbrellas
    • Free self parking
    • Express check-out, a banquet hall, and 1 meeting room
    • A vending machine, a computer station, and a TV in the lobby
    • Guest reviews speak highly of the helpful staff and location
  • Room features
  • All guestrooms are individually furnished, and include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and sound-insulated walls. Guest reviews speak positively of the clean rooms at the property.
  • Other amenities include:
    • Bathrooms with deep soaking tubs and free toiletries
    • Flat-screen TVs with cable channels
    • Mini fridges, microwaves, and heating

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Policies

Check-in

Check-in time starts at 3:00 PM

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The property charges 3 percent for credit card payments

The front desk is open daily from 8:00 AM - 8:00 PM

Front desk staffed during limited hours

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The seasonal pool will be open from April to October
Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Highland Manor Inn have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 8:00 AM–10:00 PM.

Is Highland Manor Inn pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Highland Manor Inn?

Check-in begins at 3:00 PM.

What time is check-out at Highland Manor Inn?

Check-out is at 11:00 AM. Late check-out is available for a fee.

Where is Highland Manor Inn located?

Situated in Townsend, this motel is steps from The Little River Railroad and Lumber Company Museum and 2.3 mi (3.7 km) from Great Smoky Mountains National Park. Shadows of the Past Hiking/Biking Trail and Dark Island Swinging Bridge are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

8.6

Amenities

9.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 542 out of 774 reviews
Rating 8 - Good. 176 out of 774 reviews
Rating 6 - Okay. 35 out of 774 reviews
Rating 4 - Poor. 13 out of 774 reviews
Rating 2 - Terrible. 8 out of 774 reviews

Reviews

Verified

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was nicely furnished and had plenty of room.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tidy property and convenient to the car show
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Vance

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
Clean room, amenities were great, staff was so amazing as always. Love this place!!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, lovely property, and quiet.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was fine, even if the price was a little high for the value. Front desk staff was friendly and helpful. The room was spotless and the bed was comfortable. The location was good, with easy access to restaurants and GSMNP. The grounds of the hotel were beautifully manicured. My only complaint was with the included breakfast. It was not served until 8:00, and the only items served were breads/pastries, cereals, hard boiled eggs, and drinks. No hot entrees, no fresh fruit, no yogurt, and certainly nothing to fortify you for a hike on the nearby trails. And it was all served on Styrofoam with plastic utensils; there was no recycling or composting in evidence. I would not stay here again.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so wonderful! It's in a great location to Cades Cove, nature trails, locally owned restaurants and more. I stayed here with my parents when I was a teenager and it was really great to come back with my own family.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Carie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the quiet rooms and comfort. The location is perfect as it is close to Cades Cove
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly staff and convenient
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and very comfortable beds. I liked the fact that you could park your car right up to the door on our room.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Small motel in Smokies locally owned with owners on premises~very nice people nice stay!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Ashutosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay with clean room with hot tub, majestic views of smokies from balcony and easy access to Cades cove. Loved this place. Rooms were clean, Hosts were super helpful and friendly.
View from Balcony
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Room was great! Staff was helpful and kind! Definitely will return
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

christopher

Liked: Property conditions & facilities
Stayed here many times. Great family owned business. Good place to stay when visiting Gatlinburg and don't want all the traffic.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and staff were very nice. Would definitely stay here again.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Reagan

Liked: Cleanliness, amenities, property conditions & facilities
great location, friendly staff
Stayed 2 nights in May 2025
Verified

10/10 Excellent

JoRENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place to Stay!

Would highly recommend staying here! The entire staff was friendly and accomodating. Location was great! Near the Smokey but away from the gimmicks in Pigeon Forge and Gatlinburg.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, professional, and knowledgeable .
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay!

Wonderful stay! Very clean and comfortable and in a great location within a few miles to the entrance of the park. We would definitely stay here again.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and quiet hotel close to the Great Smoky Mountains entrance and the Tuckaleechee Caverns. Staff was very helpful and respectful. If you are looking for a peaceful place to stay and to be close to nature, you would enjoy it as much as we did.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Umit

Liked: Cleanliness
Room was clean and orderly.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean but it was a little outdated. The bed was wonderful. The lady at check in was absolutely wonderful. Just stayed 1 night would recommend.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Zohair

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and a peaceful place to stay at.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Sheila

We almost always stay here, the hotel is older but very clean and the staff is so friendly.
Stayed 3 nights in Apr 2025