Gateway Plaza

The staff is great but the property is old and not well maintained. Cleanliness was not up to par.

Room was really clean.Staff communication was poor never responded to my concern after I checked in and still haven't. Garage was covered in trash on both ends

The location was decent. Access directly to the beach and most of the places we were going to were within 10-15 min. Besides that, I paid ahead and was told that was the price with taxes and fees yet when I showed up I still ended up paying another 250-300 for “taxes and fees”. All of the workers seemed miserable and weren’t any help at all. First walk into my room I had to call maintenance due to my smoke detector going off every 45 seconds(no exaggeration)and they had to come back again the next day while trying to say it was our fault. They ended up replacing it thankfully. Room services was on top of waking us up every morning at 9 so don’t expect to sleep in on vacation. Even though they’d leave trash in the walkway for a day or two and didn’t clean anything they’d show up. 2 out of 6 of our lights worked correctly. The elevators were terrible. Also noticed multiples roaches in our room.Wasnt at all what was expected sadly.