「I said I had a good stay. The room clean. My only problem with the stay was when we first entered. The night before I was told I needed to provide a better photo of my passport, which I did, and I received an email stating all was set. When I tried to enter I was told after many attempts that I needed to provide a photo of myself, which took much time. You had no problem taking my money in advance, but made it very difficult to enter the place while standing outside in the cold for a looong...
「I said I had a good stay. The room clean. My only problem with the stay was when we first entered. The night before I was told I needed to provide a better photo of my passport, which I did, and I received an email stating all was set. When I tried to enter I was told after many attempts that I needed to provide a photo of myself, which took much time. You had no problem taking my money in advance, but made it very difficult to enter the place while standing outside in the cold for a looong...
Henry