Ratings based on 2,076 Verified Reviews

4.3 out of 5
84% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 2, 2020
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 2, 2020
5 out of 5
by A verified traveler

Posted May 31, 2020
This was the best hotel for a beach vacation. We loved it so much. Only flaw is having to cross the street to get to the beach, but that’s not the hotels fault. Beds were comfy, showers were great, and staff was so nice. Grotto’s is so good! We’ll be back for sure!
5 out of 5
by A verified traveler

Posted May 27, 2020
I had some initial problems but overall what can the hotel do when limited by a pandemic. Couldn't enjoy amenities that come along with a suite so pretty much over paid for some extra space. But the hotel was gorgeous and the staff was very accommodating.
3 out of 5
by A verified traveler

Posted May 24, 2020
Very disappointing. Had to call maintenance 4 times to fix TV. Toilet was not flushing properly. There was some kind of sticky or glue on floor right as one walked into the room Website showed waterslide which was non existent
4 out of 5
by A verified traveler

Posted May 23, 2020
Because of virus there was no cleaning service in the room
1 out of 5
by A verified traveler

This traveler left a rating score only Posted May 18, 2020
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 15, 2020
5 out of 5
by A verified traveler from Spring, Tx

Posted May 6, 2020
We loved the entire experience from the champagne to the upgraded room. First time there and we will be back❤️
5 out of 5
by A verified traveler from La Porte

Posted May 3, 2020
Hotel was very understaffed due to covid 19, but the staff who was working definitely worked their butts off to help everyone. Honestly im not sure how they did it, but they managed to accommodate everyone and they were very friendly. Great stay, would definitely recommended!