2/10 (非常に不満)
Camille
家族旅行
2025 年 7 月 25 日
気になった点 : スタッフとサービス、施設のコンディションと設備
When we arrived on Saturday May 17 we were informed there was no hot water in our rooms. It was frustrating that they hadn’t called us so we could make other arrangements, so I began looking into other hotels in the area. The front desk receptionist called the manager who spoke to me on the phone regarding options—we could carry our stuff over to the other building and use one of the showers that had hot water and he offered to refund me one hundred dollars of what we had paid for the 2 rooms. So we didn’t have to get another Uber and find another hotel, I agreed to that. The one hundred dollars has never been refunded. After I gave it a few weeks to see the refund and didn’t I have tried many times to call the number to Econo Lodge that is listed online. It rings about 10 times and then goes dead so I can’t leave a message. On our credit card charge from Econo Lodge, there is a phone number listed to call if there is an issue. However, the number listed goes to Red Roof Inn in Galveston.
Camille
2025 年 5 月に 1 泊滞在
