I reserved this property approximately 8 weeks in advance. The main reason I choose this property was for the great large oceanview balcony it showed and listed in its description. Although I had spoke with reps multiple times days prior to my check in, I was not informed that the balcony was closed due to structural issues until I actually checked in at the front office.
According to the owners of the unit above, the balconies have been closed for several months in that building; however, it was not noted on the property description, reservation, or told to me at the time I reserved the unit. Nor the days prior before I checked in.
I contacted Alison at Galveston Getaways, and was told I would not receive a partial refund.
They were however, very accommodating to returning my pet deposit since I did not bring my pet. I am grateful for that.
The unit is very outdated, and wasnt very clean. There is a very moldy shower curtain, the dryer barely works at all, 2 out of the 3 tvs listed didnt work, and the sheets in the master bedroom were like sandpaper. Also, there is a bad ant problem.
The neighbors are great. The pool area is excellent and the location to the beach and the surrounding area is great as well.