「We were a family with 3 rooms. That morning they called me stating they couldn't accommodate us and moved us to one of their apartments which was conveniently available. Everything else was booked in the town so we had no choice to stay. The cost of the apartment was much less but other than buying us drinks they never refunded me as they were supposed to. It was very upsetting and terrible customer service.」
「We were a family with 3 rooms. That morning they called me stating they couldn't accommodate us and moved us to one of their apartments which was conveniently available. Everything else was booked in the town so we had no choice to stay. The cost of the apartment was much less but other than buying us drinks they never refunded me as they were supposed to. It was very upsetting and terrible customer service.」
Anna