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5 stars isn’t enough for the staff at Le Palais Art Hotel Prague. My now-fiancé had originally planned to propose in Vienna, and our trip to Prague was supposed to be the celebration afterward. Instead, the custom engagement ring was repeatedly delayed by the German manufacturer and didn’t arrive in time, turning everything into a logistical mess. After him making frantic calls and an overnight rush from Germany, the ring had to be rerouted to Le Palais at the last minute. Your staff handled the situation with incredible discretion, kindness, and professionalism. They accepted the package, kept it secure, and made the handoff seamless, all without me suspecting a thing. Because of your team, what could have been a disaster turned into a perfect surprise proposal here in Prague instead. The ring is now on my finger (still engraved “Vienna, April 17th,” which makes the story even funnier), and we’ll always associate this hotel with one of the happiest moments of our lives. Beautiful hotel, wonderful staff, unforgettable memory. Thank you for going above and beyond. we’ll absolutely be back. 💍 — Marcel & Breanna

One of the best places we have stayed at in Europe. I can’t say enough good things about the amazing staff! Wow, they were so kind and helpful. The rooms were amazing and SO clean, which is a huge deal to us. Everything was wonderful! The only issue was that we could not get laundry service on the weekend, but other than that it was amazing. We would come back again!

Very clean hotel and spacious