Find hotels near Galaxy Cinemas Brantford, Hamilton from ￥11,632

"Didn't do breakfast "

"Everything was great "

"Two night stay with family. We had a wonderful time. Staff are all so very nice and helpful. We had two separate rooms (one night a queen bed, second night 2 queen beds 6th floor and 1st floor) - both room nice size. The air conditioner is very loud in both rooms and both rooms are clean, but look dirty in spots (stains on walls and dirt build up in corners. We spent most time in the pool - the whole area did need a good scrub. Pool was nice but felt a bit slimy in spots, but didn't stop us from enjoying ourselves. Along the walls of the pool had a lot of scum buildup (people have been writing their names in it lol) The hot tub area was decent, but could use a good deep clean as well. There is a tv in the pool area, which is wonderful and we enjoyed that while in the pool. The pool never got over busy, so that was a bonus, as we usually had it all to ourselves. Breakfast was wonderful and area was kept fresh and clean at all times. Parking was always plentiful. The snacks and drinks for sale are all reasonable price, not like other hotels where they charge ridiculous amounts for a bag of chips. Free coffee, tea, water and hot chocolate 24/7, which is great. If we are in the area again, we will definitely be staying here. One thing I was a bit sad about, but is minor, that we couldn't watch our Netflix on the tv. The tv remote channel guide doesn't work and it takes forever to flip through each channel. Also, phone charging plugs would be nice. "

"Quiet and clean. Would stay again if back in the area."

"Yes"

"Sharp bad smell in room also noisy I couldn’t relax"

"Breakfast was hot and ready."

"Continental breakfast was good. Rooms were somewhat dated but for the price of the stay there I can’t complain "

"This is a very nice hotel. The reason for my negative review is the staffing and the manager ignoring our calls and expedias calls regarding a promise of a discount they had made. We arrived on time for our check in around 3:30 or so. We were told our room was not ready because they were understaffed and that we need to wait 40-45 minutes. So, we understood and came 2 hours later around 5:30 assuming they had enough time, but our room still wasn’t ready. After informing them we had a place to be by 7:00 they finally upgraded our room and offered a discount for our trouble. Which was great and we were satisfied. But, they ended up charging us $240 for the upgrade which then took a few days for the charge to disappear. We were then told they could not immediately provide us with the promised discount because we booked through Expedia. We were told to call the manager the next day. We did, twice and the manager never returned our messages. We then brought this to Expedia’s attention, they attempted to reach the property and the manager. Again, no reply to Expedia's messages. We never received our promised discount for making us wait for our room. So, the issue is definitely one of trust and honesty coming from the manager at this hotel. Nice place but poor customer service and dishonesty with their promises. You cannot trust what they tell you. I waited a week to write this review because I understand a hotel being understaffed an issues arising. But they lied to us. "