Futura

First of all, the staff is very helpful! Amenities are great (welcome chocolate and a bottle of water). Our biggest disappointment was our expectation based on the pictures of the hotel seen on the Expedia app. The building on the picture is actually part of the Schönbrunn palace and that is not the hotel. The rooms seem a lot more spacious on the pictures but that wasn’t really the issue. It was more the representation/ expectation after seeing the pictures of the outside of the hotel vs what it really was. The A/C was working, we could hear it, but wasn’t cooling down much.

This property was exquisite! Beautifully decorated, well appointed, attentive staff to all requests.....the location was perfect and walkable to many restaurants, shops, and sights. Our window looked right upon St. Peter's church where I could have coffee in the window seat and watch the horse drawn carriages pass by below. We arrived to our suite (lavish and decadently decorated) to a surprise bottle of champagne, macaroons, and treats for our stay. We LOVED our stay.

Air conditioning was excellent. Room was clean and staff was helpful and nice.