Franklin Historic District

Seen a roach , room wasn’t cleaned to its full potential, looked like someone threw up on the curtains , bathroom outdated and the tub and toilet kept bringing up water with a sewer smell

Property needs a lot of maintenance, our room had a bathroom door that wouldn’t close, remote with no battery cover, chair with stains on it, chipped furniture all around the room, bed sheets with holes on them, and a cracked window. When asked the staff to be moved to another room they stated they didn’t have a replacement and I just had to deal with it. I pointed out on their counter was many more room keys and they can place me in one of those rooms. They quickly said, you have to stay in that room because you are assigned to that room and if you don’t like it you can check out!!!! What kind of customer service is that, spent the next hour with Expedia customer support trying to get a refund for 7 nights. Would not recommend this particular hotel ever!