4/10 (不満)
Julie L.、Sydney
2026 年 1 月 23 日
良かった点 : 清潔度
Although advertised, the 55 steps to the front door are extremely steep and difficult, making carrying our luggage or groceries very unpleasant. The backyard was not pet-friendly, I found it very small and covered in pine needles, making it unsuitable for my dog.Basic supplies were not provided (salt, pepper, coffee, milk, or bathroom cleaning products). The biggest issue was the ensuite toilet, which did not flush properly from arrival and later became completely blocked. I reported this to the managing agent and I was understanding about waiting until Monday, however I was then told late Monday that the plumber could not attend until Tuesday. During this time the toilet was unusable and the smell became unbearable. It was only after requesting a refund that an emergency plumber was arranged, as the owner preferred us to wait to reduce costs as explained by the managing agent.I was offered a partial refund of 275 plus 50 goodwill, which does not reflect 3 days of inconvenience and extra costs out of pocket. I am still waiting for this to be returned. Despite apologies from the agent, I would not stay here again or book through this agency. Overall, it was not worth the price paid per night.
Julie L.
2026 年 1 月に 7 泊滞在