2/10 (非常に不満)
Francesco
グループ旅行
2025 年 1 月 6 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Avoid
Me and a friend of mine stayed at this property in late December 2024, and unfortunately our experience was extremely negative.
We booked an apartment via Hotels.com with two bedrooms, a kitchen, and a bathroom. However, upon arrival, we were given a simple double room with one bed, a bathroom, and no kitchen—completely different from what we had paid for.
The owner claimed that the apartment we booked was overbooked, and insisted that one double bed was sufficient for two people, which was completely unacceptable.
We immediately contacted Hotels.com to report the issue, but despite their intervention, the owner falsely claimed that he had provided us with the correct accommodation.
After lengthy negotiations and being stuck on New Year’s Eve with limited options, we were reluctantly given the original double room plus another double room next door, but only after being forced to pay an extra €200 in cash under the table.
This behavior felt like a complete scam.
In addition to this unacceptable start, the property had several other issues:
• the location is terrible, and the surroundings felt unsafe (there was a violent dog wandering the premises).
• The room was extremely noisy whenever it rained.
• The Wi-Fi was extremely bad.
• The shower barely had any water pressure.
Overall, we would never recommend this property to anyone.
The lack of professionalism, unethical practices, and poor conditions made this one of the worst stays we’ve ever had. Avoid at all costs.
Francesco
2024 年 12 月に 3 泊滞在
