The appartment was light and airy, more or less as described and the location very good. The bathroom needs to be updated.The host's instructions about how to find the key were unclear, involving a madonna statue which I was too short to see. Once I arrived at the door with the correct keys, it would not open, which was very stressful after a long journey. I contacted her on Whatsapp and she was completely unhelpful, even rude, implying that it was all my fault, refusing to take any responsibility. I eventually got into the apartment with the help of a guest in another room, who discovered that the door had been deadlocked. A very bad start to the holiday.The place is described as having two bedrooms but there was only one set of bedding.She had assumed, on no evidence, that we were bed sharing. My friend had to make do with a very poor quality sheet from the dingy basement laundry.We loved Florence in spite of our host