We enjoyed our time at this VRBO! The host was very helpful and had someone meet us for check in. The process went smoothly, he showed us how to use the AC, the balcony, etc. it was a bit more of a rustic place than we thought the pictures showed, but it was clean and well kept otherwise. The AC was leaking in the heat wave and the host dealt with it within hours and was super helpful, and we had no issues with it after that. The bathroom is small but it wasn’t an issue for us, just good to note. The location could NOT have been any better! 5 mins to so many things, a 30 second walk to Piazza Della Signoria, and 5 mins from the duomo!! Our only difficulty was with the big lock on the door which wouldn’t align to lock from the outside, but there is another lock automatically when the door closes. If you have large luggage also be aware it is many stairs to walk up to get to the apartment. We loved our stay in Florence!