This property is listed as a “5BR Luxury Apartment in the heart of Florence”. Substitute the word “luxury” with “quaint” in the description and it would more accurately represent the property. The location was excellent and is conveniently located to many attractions, restaurants, shopping and the train station. The apartments need some repairs as each of the showers had issues with shower doors unable to fully close, shower floors not able to drain along with visible mold and mildew in the middle apartment bathroom. Although each apartment has a washer, there is no dryer. The first apartment had a bedroom door that would not close fully due to a missing latch. Although this was repaired in a timely manner, communication was difficult, with repeated attempts to call the owner, many dropped calls and no returned calls. I was unable to inform the owner/manager of issues with the cooktop not working in the second apartment and problems with the upstairs air conditioner resulting in our sleeping on the downstairs sofabed. This is a historic property and has a few quirks, despite this we thoroughly enjoyed our stay and look forward to returning.