Dear Ms. Yuka, we would like to thank you for feedback, we do really appreciate your comments, it is with the help of constructive suggestion such as yours that we can constantly enhance the quality of our services. We sincerely hope to welcome you back in the near future. Kind Regards

Dear EJI, Thank you so much for your beautiful comment regarding your experience at the Helvetia & Bristol. One of the highlights of our hotel is without any doubt its attentive and professional staff, hence we are glad that you really appreciated it. We are also pleased to learn that you found all our services, especially the cleaning one, remarkable, and that all these meticulous details made your time at the Helvetia & Bristol, as you mentioned, a “comfortable sojourn”. With renewed thanks for your words of appreciation, we look forward to your next visit in the not too distant future. Sincerely, Luana Malloni Management Assistant

Dear Guest, Thank you for taking the time to review our Helvetia & Bristol on Hotels.com. We are delighted to hear that you enjoyed your stay with us and sincerely hope to welcome you back soon to the Helvetia & Bristol. Best regards, Luana Malloni Management Assistant

Dear mariko, Thank you for choosing the Helvetia & Bristol for your stay in Florence and for giving us the maximum score on Hotels.com! We hope to have the pleasure of welcoming you back to the Helvetia & Bristol in the near future. Sincerely, Luana Malloni Management Assistant

Gentile Satomi, La ringraziamo per aver scelto nuovamente l'Helvetia & Bristol per il suo soggiorno a Firenze e per il tempo che ha dedicato alla recensione del nostro albergo su Hotels.com. Siamo molto lieti di apprendere che tutto è stato molto confortevole e ci auguriamo di poterla ricevere ancora una volta all'Helvetia & Bristol nel prossimo futuro. Cordialmente, Luana Malloni Assistente di Direzione

Dear Guests, Thank you for taking the time to review our Hotel and for rating us with the top score! Sincerely, Luana Malloni Management Assistant

Dear Guest, Thank you very much for evaluating the Helvetia & Bristol with the top rating. We are delighted to know that you enjoyed your stay with us and we hope to have the pleasure of welcoming you again in the future. Sincerely, Luana Malloni Management Assistant

Dear Hisao, Thank you taking the time to review our Helvetia & Bristol. Good note has been taken of your comments and we wish to inform you that the kettle is available "on request". With renewed thanks for your 5 points, we look forward to welcoming you back to the Helvetia & Bristol in the near future. Sincerely, Luana Malloni Management Assistant

Dear Shuu, thank you for taking the time to rate your stay with us. We are glad you enjoyed it!

Dear Guest, We thank you for your review on Expedia. We are sorry to learn that you have been disappointed with your accommodation during you stay with us and we apologize most sincerely. As you have been able to experience, the Helvetia & Bristol is a small de-luxe Hotel housed in an historical building, it offers different types of rooms and suites with diverse rates. We trust you may pay us a return visit in the near future and give us the opportunity to revise your impression of the Helvetia & Bristol. Sincerely, Luana Malloni Management Assistant

Dear Guest, Thank you very much for rating the Helvetia & Bristol with the maximum score. We sincerely hope to welcome you once more in the not too distant future. Sincerely, Luana Malloni Management Assistant

Dear Youko, Thank you for posting your rating and for staying with us. We hope that you will continue to make many more enjoyable visits to the Helvetia & Bristol. Kind regards, Luana Malloni Management

Dear Guest, Thank you for such a positive rating shared on Expedia. We hope to have the pleasure of welcoming you back again on your next visit to Firenze! Sincerely, Luana Malloni Management Assistant

Dear Guest, We would like to thank you for your review, however it is not clear what happened during your stay with us. Obviously we apologize for any inconvenience we may have caused and are at your disposal for any further information you may need. With our best Season's Greetings, Luana Malloni Management Assistant

Dear Takashi, Thank you for choosing to stay with us at the Helvetia & Bristol and for taking the time to post your feedback. We hope that you enjoyed your stay with us and look forward to the pleasure of welcoming you soon again to the Helvetia & Bristol. Best regards, Luana Malloni Management Assistant

Dear Guest, First of all, thank you very much for the great review of our hotel! Your feedback is really important for us and we are glad that the Helvetia & Bristol Hotel met with your expectations. Please be assured that we are also taking into consideration your comment about the external noise. We hope to see you again very soon! Sincerely, L. Malloni

Dear lalamika, Thank you for taking the time to share your pleasant experience at Hotel Helvetia & Bristol, Florence. We are overjoyed to learn that our colleagues took great care of you and please be assured that your kind compliments will be shared with the team, as it will be a great motivation for them to continue delighting our guests in all aspects. We are glad to hear that our Christmas decorations were of your liking. We look forward to having the opportunity of warmly welcoming you again to the Helvetia & Bristol. Sincerely, L. Malloni

Dear Geva,Thank you very much for your kind review!H&B Team

Gentile Andrea, La ringraziamo per la sua fantastica recensione e per aver scelto il nostro hotel per il suo soggiorno a Firenze. Ci auguriamo di poterla accogliere nuovamente presto!

Dear Stacie,Thank you very much for your great review!Best regards,The H&B Team

Gentile Salvatore,Desideriamo ringraziarla per aver dedicato del tempo a condividere la sua esperienza presso il nostro hotel. Siamo estremamente lieti di apprendere che il suo soggiorno presso di noi sia stato all'altezza delle sue aspettative.È gratificante sapere che la nostra posizione centrale a Firenze, unita alla qualità dei nostri servizi gastronomici e al comfort offerto dalla nostra spa, abbiano contribuito a rendere il suo soggiorno piacevole e indimenticabile.Il nostro obiettivo primario è sempre stato quello di garantire ai nostri ospiti un'esperienza di soggiorno impeccabile e confortevole, e siamo felici di aver avuto successo nel soddisfare le sue aspettative.Speriamo sinceramente di poterla accogliere nuovamente in futuro e di poterla assistere ancora una volta con la stessa eccellenza e attenzione ai dettagli.Cordiali saluti,H&B Team

Dear Elena,Thank you for your valuable feedback, We're delighted to hear that you found our hotel to be very pleasant and that you experienced excellent service from our staff.We are sorry to hear about your dissatisfaction with the size and view of your room. Please accept our sincerest apologies for any inconvenience caused. Our Double Deluxe rooms, measuring 25 square meters, fall within the average size range for 5-star accommodations in the historic center of Florence.Regarding the bathroom setup, we appreciate your input and will certainly take it into account for future enhancements. Our goal is to offer comfortable and convenient accommodations to all our guests.Once again, thank you for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and surpass your expectations.Warm regards,H&B Team

Dear Laurent,Thank you so much for taking the time to leave us a review. We're delighted to hear that you enjoyed your experience with us. We hope to have the opportunity to welcome you back soon and provide you with another memorable experience. Warm regards,H&B Team

Dear Elena,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be very pleasant and that you experienced excellent service from our staff.We regret to learn of your dissatisfaction with the size and view of your room. Please accept our apologies for any inconvenience caused. It's worth noting that our Double Deluxe rooms, at 25 square meters, are within the average size range for 5-star accommodations in the historic center of Florence.Regarding the bathroom setup, we appreciate your feedback and will certainly take it into consideration for future improvements. Our aim is to provide comfortable and convenient accommodations for all our guests.Once again, thank you for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,H&B Team