2/10 (非常に不満)
Donna
家族旅行
2024 年 9 月 4 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I made a reservation in February for Labor Day weekend reserved 3 rooms of 2 beds and pull out sofa bed. Was told that only 2 of those rooms exist at this location. Then said Nevermind we do have that. They planned on putting a mattress on the floor of a king room that they were in the process of evicting someone out of at 9:00 pm. We watched them throwing stuff out of a room (people’s personal belongings of someone that lives there) that they wanted me to use and dragging mattresses around to take to this room to have scrubbed and cleaned in 10 minutes. The place is a disgusting place that should probably be condemned. While all this is going on they charged my card for the 2 rooms that we did not use and the manager would not refund I’m in the process of disputing these charges in order to get my money back. There was Atleast 10 other people wanted out of there rooms while I was there for 45 minutes because of the filth in this place. Rooms have mold and we’re not cleaned I had 5 young kids with me that there is no way I could put there health in danger there. Would not recommend this place to anyone!!! As I fight to get back the money that I spent
Donna
2024 年 8 月に 2 泊滞在