We did not have the best interaction with the owner, the person who met us at the flat was very nice. Other reviews said she was great, maybe she was just having a bad day, we all do. But it is really the flat that we were most disappointed in. Just a few things that would have had to be better for a 5 star. There were only 2 FLAT pillows in the main bedroom. Searching, we did find 2 other odd sized pillows but without pillowcases so we didn't want to use them. The second bedroom didn't even have pillows for the 2 twin beds. (They weren't even going to show us the 2nd bedroom because there was only the 2 of us.) Just for clarification also, the stairs go up to the main bedroom and bath but they are very steep and narrow. It's an old building so maybe it is expected to have peeling plaster on the walls. The faucets in the upstairs bathroom are not working right. The shower faucet, I could never get to go to the hot water --maybe it was because the other shower was being used. The light fixture over the sink is falling off. I don't believe it is expected but most every other place I have stayed in has provided little bottles of shampoo, etc in case you forgot yours. There is not enough lighting especially in the living area. It was well stocked in the kitchen if you needed 45 full size plates and only 6 glasses!! It certainly doesn't matter but I am used to VRBOs having sets of dishes, not hodge podge. The utensils had plastic handles and a variety of them, but they didn't feel clean. The location was really pretty good but parking was public parking only and it was not easy to find. Although there is an elevator, there still are 14-16 steps before the level of the elevator so this is not handicap accessible if you are looking for that. I have stayed in a number of vacation rental homes, accessing this one compared to others, It's definitely not on my priority list.