Flemish Opera

The front desk clerk was friendly and checked us in quickly. Our room was clean, quiet and very dark, which was what we needed for a good sleep. And the beds were very comfortable. There was only one towel despite the fact that we were four people booked in a quadruple room. And the wifi was not consistent, making it a challenge when ordering an Uber to the airport in the morning.

Rough start , I was given a twin room when I arrive instead of double room . I was put to an extension building outside the hotel . Next day I spoke to the Asian lady ( general manager) the most unhelpful manager I’ve meet . Never listen to me and she needed a customer service training - smile atleast and listen . Nice hotel but manager is a let down .

The room was clean and comfortable. We had some minor issues with the room; but the staff was very responsive to our requests. This was a very unique experience with the animation theme, which we enjoyed. It was close to the train station which was helpful to us because we arrived on the Eurostar from Paris and needed to take the ICE/DB to Berlin. We walked and took the Metro to the city center every day.