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マナスパーク デラックス ホテルの口コミ

マナスパーク デラックス ホテル
Ölüdeniz, Fethiye, Mugla

口コミ

8.0

とても良い

評価 10 - 76 件の口コミ中 32 件が非常に良い" "
評価 8 - 76 件の口コミ中 23 件が良い" "
評価 6 - 76 件の口コミ中 13 件が普通" "
評価 4 - 76 件の口コミ中 1 件が不満" "
評価 2 - 76 件の口コミ中 7 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

8.2/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Zeynep

2024 年 5 月に 5 泊滞在

8/10 (良い)

Robert、Alanya

グループ旅行
良かった点 : スタッフとサービス、設備とサービス
Food was delicious. Restaurant layout was nice. Plenty of friendly staff. Negatives: called for maintenance to check on water temperature and he wasn't the friendliest worker. Felt like he didn’t want to be there at all. Also couldn’t get wifi in our room.
2024 年 5 月に 4 泊滞在
Manaspark Deluxe Hotelからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear GuestFirst of all, thank you for your feedback regarding your experience at our hotel. We deeply regret the inconvenience you experienced as we aim to provide the best accommodation experience for you.We apologize for the lack of maintenance issues you experienced. We will address these issues immediately and take steps to rectify them.We strive to continuously improve our service quality by learning from our guests' experiences. Feedback from our valued guests like you sheds light on this process and supports our development.We look forward to welcoming you back to our hotel and to providing you with a more positive experience this time.Manaspark Deluxe Hotel

2/10 (非常に不満)

Gary

2024 年 3 月に 2 泊滞在
Manas Park Deluxe Hotelからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Dear Guest ,First of all, on behalf of the Manas Park deluxe Hotel family, we would like to thank you for your feedback. We see that your dissatisfaction came to the fore during your stay. We are sorry that we could not meet your expectations during your stay. We will always be pleased to welcome you in our hotel.Sincerely regardsManas Park Deluxe Hotel

6/10 (普通)

Ferhan

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Mehr Schein als sein! Die Sauberkeit im Badezimmer lässt wünschen. Das Personal im Restaurant war sehr nett, dafür an der Rezeption Mittelmäßig. Auf fragen wurde Kurz und genervt geantwortet. Ist man nicht in der Urlaubs Session da, merkt man die mangelnde Motivation und den Service. Außerdem ist nichts vernünftig aufgebaut und somit kaum genießbar. Zimmer Steckdosen sowie die Terrassentür waren defekt und somit war auch die Sicherheit nicht gewährleistet.
2024 年 3 月に 6 泊滞在
Manas Park Deluxe Hotelからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Dear Guest ,First of all, on behalf of the Manas Park deluxe Hotel family, we would like to thank you for your feedback. We would like to inform you that the opinions you have expressed here have been shared with the relevant departments and senior management.We see that your dissatisfaction came to the fore during your stay. You can be sure that we will conduct detailed research on the issues you have mentioned and take them into consideration as Manas Park management where necessary. We are sorry that we could not meet your expectations during your stay. We will always be pleased to welcome you in our hotel.Sincerely regardsManas Park Deluxe Hotel

2/10 (非常に不満)

Levent

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Başımıza gelmeyen kalmadı
Konaklamamızın ilk Do not disturb" butonuna basarak Rahatsız edilmeyeceğimizi düşündük bebeğimizi uyutup eşimle birlikte jakuziye girdik. 10 dk sonra kadın bir görevli bizim bebeği kucağına almış kapattığımız perdeyi de açıp balkon kapısını tıklatıyor. Biz şok olduk benim üzerimde hiç bişey yok küvetten çıkamıyorum eşimin üzerinde allahtan bikinisi var o aldı çocuğu. Eşim sonradan söyledi kapıda da bir adam bekliyordu oda içeri bakıyordu diye bu olay karakolda bitmeliydi şükretsinler adamdan sonra haberim oldu. Siz siz olun bu otelde kalırsanız kapı arkasına sağlam birşey dayamadan duşa jakuziye girmeyin. 3 yıldır belli aralıklarla kaldığım bu otelde tekrar kalmak istemem kimseyede tavsiye etmem. Çalışan kalitesi yerlerde (resepsiyon hariç) sıcak su problemi var güneş enerjisi destekli olduğu için hava bulutlu maalesef bu kadar ısıtabiliyor diyorlar bir sıcak duş alamadık jakuziye de giresimiz kalmadı ılık desen ılık değil soğuk desen soğuk değil rahatsız edecek derecede önümüzdeki çimenlik alandan şehrin su boru hattı geçiyormuş tatilimizin son gününde her yer çamur içinde ayrıca yemek boşları odaların önünde günlerce bekliyor bir Allah’ın kulu gelip toplamıyor başımıza gelmeyen kalmadı evimizde otursaydık iyimiş
2024 年 2 月に 2 泊滞在

8/10 (良い)

Adem

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在
Manaspark Deluxe Hotelからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Guest;Thank you very much for choosing Manaspark Deluxe Hotel and for your nice comments about your accommodation experience. We always aim for better with our service approach focused on guest satisfaction every day.We would be very pleased to welcome you again in our hotel.Regards,

10/10 (非常に良い)

Emil

2024 年 1 月に 2 泊滞在
Manaspark Deluxe Hotelからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Guest;Thank you very much for choosing Manaspark Deluxe Hotel and for your nice comments about your accommodation experience. We always aim for better with our service approach focused on guest satisfaction every day.We would be very pleased to welcome you again in our hotel.Regards,

10/10 (非常に良い)

Osman

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Manaspark Deluxe Hotelからの返信 (投稿日 : 2024 年 2 月 1 日)
Değerli Misafirimiz;Manaspark Deluxe Hotel'i tercih ettiğiniz ve konaklama deneyiminizle alakalı belirtmiş olduğunuz güzel yorumlar için çok teşekkür ederiz. Her geçen gün misafir memnuniyeti odaklı hizmet anlayışımızla, her zaman daha iyisini hedefliyoruz.Sizleri otelimizde tekrar ağırlamaktan büyük bir memnuniyet duyarız.Saygılarımızla,

2/10 (非常に不満)

Beverley

家族旅行
気になった点 : 設備とサービス
Family rooms are painfully noisy. They are below the restaurant which is open 8am until 9pm (the constant scraping chair noise from above excruciating), and next to the bar, which is open 9pm until 11pm. Avoid if you want rest and relaxation.
2023 年 10 月に 4 泊滞在
Manaspark Deluxe Hotelからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Guest;Thank you very much for choosing our hotel and for taking the time to share your comments, which are important to us.As Manas Park management, which prioritizes guest satisfaction above all else, we would like to express our regret that you left our facility unhappy. We would like to sincerely state that this situation you have informed about is not our service quality standard. Your comments have been shared with the relevant units and hotel management. If you are considering spending your next holiday with us, please do not hesitate to contact us. I would like to inform you that we will do our best to ensure that you leave with better memories.We wish you nice and healthy days, with the hope of being able to serve you again.

10/10 (非常に良い)

Peter Allan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really enjoyed our stay.everything was excellent and would recommend it to everybody
2023 年 10 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Average but nothing great.
Staff friendly on contact but overall young and inexperienced. Found food to be very disappointing, often tasting stale or of no flavour. Rooms do need refreshing as of other reviews but were adequate. Maid left door open each day after cleaning and safe never worked after reporting 2 times. Didn’t find the stay matched the many high positive reviews.
2023 年 10 月に 7 泊滞在

8/10 (良い)

Teresa

カップルで旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Quiet area not too busy
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Janet

2023 年 10 月に 2 泊滞在

6/10 (普通)

Firat

気になった点 : 施設のコンディションと設備、客室の快適度
Tired all over
I want to start with a summary: I can not recommend the hotel to anyone. Let me start with positives: Location and the view is amazing Pool near the snack bar is nice Some of the Food & Beverage team is trying hard (Samet & Kader) Negatives Standart rooms are staff accomodation level very very basic and tired furniture, tired bed linen & towels We tried to pay for an upgrade as soon as we have seen the room. Reception told us to come back next day we went next day they said next day and third day they said no upgrade available Hotel is tired and staff seems tired most of the staff were not smiling and most of the staff focus on tourists as we were Turkish only 2 youngster staff were helping us with drinks only if the restaurant is empty we were getting service from others Food was very basic, we stayed 6 days after second day we struggled to find anything different to eat. Breakfast selection was the same lunch & dinner starters most of the time same. We had fish most of the days. Entertainment was the worst. It was organized by a very loud guy he call himself bloody Erol he even have tshirts with his name written on. His sense of humour was very cheesy and basic english. As we were not interested we were trying to sit other pool side to relax after dinner but entertainment was so loud you can hear even from your room. Last night i had enough I went to reception to complain but they said we are not 5 star so we are not big enough to arrange you a quiet area.
2023 年 9 月に 6 泊滞在

10/10 (非常に良い)

Talal-Mehdi

2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

William

2023 年 9 月に 7 泊滞在

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Manaspark Deluxe Hotel Guestrelationからの返信 (投稿日 : 2023 年 8 月 30 日)
Dear Guest,First of all, thank you for choosing our hotel and for your rating.

8/10 (良い)

Shahid

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hidden gem. Amazing staff and quality food. Rooms could do with being updated a little. Would definitely return
2023 年 7 月に 7 泊滞在
Manaspark Deluxe Hotel Guestrelationからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear Guest, We would like to thank you for choosing our facility for your stay and for taking the time to evaluate our hotel. We are happy to read that you liked our staff and hotel. It is a great pleasure for us to receive your comments that motivate us and make us feel positive and successful.We are happy to be part of a wonderful memory of your trip.We look forward to welcoming you here again soon.Regards,Manaspark Deluxe Hotel

10/10 (非常に良い)

György

2023 年 7 月に 1 泊滞在
Manaspark Deluxe Hotel Guestrelationからの返信 (投稿日 : 2023 年 8 月 24 日)
Hello,Thank you for the rating.

2/10 (非常に不満)

Angela

気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 5 泊滞在
Manaspark Deluxe Hotel Guestrelationからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear Guest,First of all, thank you very much for taking the time to rate us and share your views. Constructive criticisms of our guests are as valuable to us as their positive reviews. Your views have been shared with our relevant departments and management. The main goal of all our team members is to increase our service quality by analyzing and constantly renewing the needs and expectations of our guests, to ensure guest satisfaction and to make it permanent.We will always be happy to welcome you in our hotel.

6/10 (普通)

Andrea

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
The whole hotel needs repainting, there are hazardous wooden planks sticking up everywhere. The bathroom had a disgusting smell all the time we were there. The food is 3 star at best will the same selection at every meal time and the drinks are watered down. The snack bar is the best thing, and the sunbeds and pool are good.
2023 年 6 月に 5 泊滞在
Manaspark Deluxe Hotel Guestrelationからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear Guest,First of all, thank you very much for taking the time to rate us and share your views. Constructive criticisms of our guests are as valuable to us as their positive reviews. Your views have been shared with our relevant departments and management. The main goal of all our team members is to increase our service quality by analyzing and constantly renewing the needs and expectations of our guests, to ensure guest satisfaction and to make it permanent.We will always be happy to welcome you in our hotel.

8/10 (良い)

Haig

2023 年 5 月に 3 泊滞在

8/10 (良い)

Lindsey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good entertainment, breakfast & great sunloungers
2023 年 4 月に 1 泊滞在

6/10 (普通)

Cinar

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 3 月に 1 泊滞在

4/10 (不満)

Antoinette

グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
We didn't like that we did not recieve our booked room on arrival (Deluxe triple suite) for our short stay. They placed us in a standard room with only one bed we had to request a room with two beds and they gave us two rooms which was not satisfactory. The receptionist came across unhelpful and made us feel unwanted and ignored as she was taking calls and dealing with other guests while dealing with my room and standing here which i considered as rude. We were told breakfast is 8am - 11am. Next morning arrived to breakfast at 10.05am to then witness staff clearing all food at 10.30am and turned off coffee machine! Went to reception to let them know who then said breakfast ends at 10.30am but we asked why we were told 11am??? we asked if we could at least get a coffee they told to go to garden bar and will have to pay! Which we had to say breakfast was included in our booking. While at reception i had to ask when will we put into the suite we booked to told at 12noon. I have to say only helpful member of staff there was Hamit as he could see how upset we were with the treatment we recieved
2023 年 2 月に 3 泊滞在

2/10 (非常に不満)

ibrahim

2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Emine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Alles Bestens!
2023 年 2 月に 3 泊滞在
Reservation Department からの返信 (投稿日 : 2023 年 3 月 2 日)
Thank you for your rating. Hope to see you next year...

6/10 (普通)

alan

良かった点 : 客室の快適度
not for me
hard work and limited food options but a good nights sleep in the end
2022 年 12 月に 1 泊滞在
Manaspark Deluxe Hotel Managementからの返信 (投稿日 : 2023 年 1 月 21 日)
Thank you for choosing us.We would love to welcome you again.

10/10 (非常に良い)

Shekhar

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A nice well located hotel
This is a nice and comfortable hotel, well located with a great view. It is on a hill, so, lots of up and down within the premises. breakfast is good. service is decent. more information could have been provided on the exact location of the room. cleanliness could have been better.
2022 年 11 月に 1 泊滞在

10/10 (非常に良い)

ABDULLAH

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best
2022 年 10 月に 3 泊滞在
Sales Department からの返信 (投稿日 : 2022 年 10 月 18 日)
Thank you for rating us... Hope to see next year again

6/10 (普通)

Lennox

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We booked a standard double room with a balcony via Expedia. I emailed specifically to ensure a balcony is included. Hoover, when we we got to the property we were provided with a room on the ground floor facing the kitchen. I went to the reception and the small girl who looks no older than 13 said we don’t have any rooms with a balcony so I asked to speak to a manager and then the manager stated that the only way you can get a Balcony is by upgrading your room to a deluxe room for an extra €55 which was a total inconvenience but due to it being my partners birthday I just paid. The food is good but the chefs use way too much oil. Quite a few options but could be more. I advise not to get the sea bass that the chef cooks right in front of you, he doesn’t know what his doing and he doesn’t know when it’s cooked. He served me a raw piece of fish that was literally frozen and raw inside. The young staff are amazing they are always on point they approach you and ask if you want anything and make conversations. They are always on the move and never stop. Especially one girl with blonde and brown shoulder length hair who made me and my partners experience an amazing one by making us feel welcome, she should definitely get promoted or a pay rise . Overall, the young staff work so hard whilst the managers just sit there and give orders instead of being real true leaders and get involved.
2022 年 9 月に 2 泊滞在
Manaspark Deluxe Hotel Guestrelationからの返信 (投稿日 : 2023 年 1 月 22 日)
Dear Guest ;First of all, thank you very much for taking the time to evaluate us and share your views. Constructive criticisms of our guests are as valuable to us as their positive comments. Your views have been shared with our relevant departments and management. The main goal of all our teammates is to increase our service quality, to ensure guest satisfaction and to make it permanent by accurately analyzing and constantly renewing the needs and expectations of our guests.We will always be pleased to welcome you in our hotel.

8/10 (良い)

Cheryl

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel
Hotel is fine, staff all very nice and friendly and the hotel grounds are kept well. Pool area and ground all clean and tidy. Beds very hard, and I like a firm bed! Daytime entertainment non-existent. Maybe one game in the day (darts/table tennis) and that’s it. Evening one show at 21:30 for 30 mins. Food satisfactory, quite repetitive and as only one restaurant do have any other options but for the price we paid we can’t really complain. Walkable to Olu Deniz centre, can needed to Hisaronu (but only a few ££). Overall a nice week in the sun.
2022 年 9 月に 7 泊滞在

10/10 (非常に良い)

Mrs Sheila

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Food was excellent and quality drinks
2022 年 9 月に 3 泊滞在

8/10 (良い)

Brittney

2022 年 9 月に 3 泊滞在

10/10 (非常に良い)

Bassel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice atmosphere, great view and location. Fun activities during the day and a nice show at night. I definitely recommend.
2022 年 9 月に 3 泊滞在
Sales Departmentからの返信 (投稿日 : 2022 年 9 月 6 日)
Thank you for taking the time to share your valuable and nice comment with us.Hoping to welcome you again.

10/10 (非常に良い)

Oguz

2022 年 8 月に 3 泊滞在
Sales Departmentからの返信 (投稿日 : 2022 年 8 月 31 日)
Merhaba ;Zaman ayırıp değerlendirmenizi bizler ile paylaştığınız için teşekkür ederiz. Sizleri tekrâr ağırlamak dileği ile..

10/10 (非常に良い)

Murat

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Güzel bir tatildi
Genel olarak mükemmel bir otel. Ancak oda temizliğinde personel yetersiz kalıyor bu sebeple oda biraz baştan sağma temizlenmisti, yatak ve yastık üzerinde bize ait olmayan saç tüy vb.. vardı, belki yapısal bir problem ama banyoda oluşan küf kokusu gibi bir koku nefes almayı bile zorluyor. Bu koku kapı kapatıldı bile odaya sızıyor, geceden sabaha çok rahatsız ediyor. Odamız Panaromik jakuzili odaydi, otelin konumu gereği otelin en aşağısında çok dik bir yokuşun dibinde. Belli bir yaşa sahip olan kişilerin havuzlara, restorana gidip gelmesi çok zor. Özellikle bu husus oda satılırken oda özelliklerinde belirtilmeli. Bu yapısal problemler hariç çok güzeldi, yemekler çok çok iyiydi, her türlü seçenek vardı.
2022 年 8 月に 3 泊滞在

10/10 (非常に良い)

TAMER

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
görülmeye değer
Deneme amaçlı olarak 1 gün konaklama yaptık. ama gerçekten çok memnun kaldık. Burada en az 3 gün konaklama yaparak her şeyin tadı çıkarılmalı. tekrar mutlaka geleceğiz ve bu kez en az 3 gün olacak.
2022 年 7 月に 1 泊滞在
Sales Departmentからの返信 (投稿日 : 2022 年 8 月 1 日)
Tamer Bey Merhaba ; Vaktinizi ayırarak bu değerlendirmeyi sağladığınız için teşekkür ederiz. Sizleri tekrar misafir etmek dileği ile.

8/10 (良い)

Musa ibrahim

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Bra
Helt ok familj hotell, mycket barn skrik tyvärr
2022 年 7 月に 4 泊滞在
Sales Departmentからの返信 (投稿日 : 2022 年 7 月 30 日)
We are happy to be able to help you make the most of your holiday. Hoping to welcome you again.

10/10 (非常に良い)

lee

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing
Beautiful location, great food, amazing staff only thing, we stayed in a family room, it was perfect when with kids but there’s only air con in the double room so the connecting room door had to stay open or the kids got to hot
2022 年 7 月に 10 泊滞在
Reservation Department -M からの返信 (投稿日 : 2022 年 7 月 30 日)
Thank you for submitting your evaluation to us so that we can improve ourselves. Hoping to welcome you again. 🙌

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay very friendly staff, excellent food and drink.
2022 年 6 月に 14 泊滞在
Sales Departmentからの返信 (投稿日 : 2022 年 7 月 30 日)
We are happy to be able to help you make the most of your holiday. Hoping to welcome you again.

6/10 (普通)

Jan

家族旅行
良かった点 : スタッフとサービス
Anlage ist eigentlich hübsch mit sehr schöner Aussicht auf das Meer. Ziemlich abgenutzt. In den Zimmern keine ausreichende Beleuchtung. Frühstück mässig.
2022 年 3 月に 4 泊滞在

10/10 (非常に良い)

Rabiu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2022 年 3 月に 1 泊滞在

8/10 (良い)

Mohammed

2022 年 1 月に 1 泊滞在

10/10 (非常に良い)

Berenice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel muy bonito, agradable, cómodo. Lo recomiendo
2021 年 11 月に 1 泊滞在

6/10 (普通)

Masa

良かった点 : スタッフとサービス
気になった点 : 清潔度、客室の快適度
2021 年 11 月に 2 泊滞在

10/10 (非常に良い)

Erdem

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beste hotel rond om öludeniz
Super top hotel alleen wifi verbinding was niet overal sterk genoeg.
2021 年 10 月に 3 泊滞在

10/10 (非常に良い)

IULIIA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Очень красивый отель. До пляжа ездит автобус, но очень не удобное время. Еда вкусная)))
2021 年 10 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff and workers were the best part of our trip, they were really friendly and helpful to all of us. The part we did'nt like to much was not to much entertainment even when restrictions were lifted, no beauty saloon, massages.
2021 年 5 月に 7 泊滞在
Guest Relation Dept.からの返信 (投稿日 : 2021 年 6 月 16 日)
Thank you for sharing your experiences with us. We believe that every guest experience improves us. Due to the pandemic process, unfortunately, we have to apply some restrictions for your health. We hope this process ends and we welcome you again on healthy days.

2/10 (非常に不満)

Nicola

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Dirty & not as described
This hotel has clearly photoshopped its pictures, I didn’t get the room i booked but a room with small double bed and 2 single beds. The room was filthy snd the sheets were so rough. Work on the decking directly outside the room started at 8.30-9am with drilling and sawing. If you are not open in the closed season dont sell your rooms
2020 年 2 月に 2 泊滞在
Manaspark Deluxe Hotel Guestrelationからの返信 (投稿日 : 2023 年 1 月 22 日)
Dear Guest ;First of all, we would like to thank you on behalf of the Manas Park Deluxe Hotel family for your comments. We would like to inform you that the views you have expressed here have been shared with the relevant departments and senior management.We see that your dissatisfaction comes to the fore during your stay. You can be sure that we will do detailed research on the issues you mentioned and take them into consideration as Manas Park management when necessary. We are sorry that we could not meet your expectations during your stay. We will always be pleased to welcome you in our hotel.