「Elevator from parking garage was out of order. Had to carry my suitcase up 8 flights of stairs to access the hotel lobby. Asked staff at checkin to comp the 5GBP parking charge but they said the car park was owned by the town and they couldn’t do anything about it. This is unacceptable. The staff should have provided vehicular access to the lobby for unloading which would have been possible under the circumstances.」
「Welcoming and informative on arrival, Very clean airy room, with all amenities. Really well equipped self serve breakfast/dining area. Very impressed and look forward to booking again when in area.
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「As soon as I arrived I was greeted by Zoe. She was fantastic. So welcoming and friendly. My room was fantastic. So comfortable and spacious and clean. Everything here was wonderful and I can't wait to return. Thank you for a wonderful stay. 」
「Beautiful property and landscaping. Really kind staff, hard-working, but slow service. Which is fine if you are up for a long relaxed meal. Probably a little understaffed.. Everyone worked very hard. Room was very nice but a little dated the bed was slightly soft for my comfort but very rich and historic site. 」
「Staff was not the best example of great premier inn customer service. Building was not very clean on outside and lots of smokers directly outside entrance and very full outside trash can.」
