2/10 (非常に不満)
Anna、New York
ペット同伴の旅行, 小さなお子様連れの家族旅行
2024 年 5 月 12 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
unfortunately we are very dissatisfied and disappointed. we arrived in the first room, there was a dirty toilet, the tv is broken, the room smelled like urine and when we went to make the bed on the couch for my son, the mattress pad was stained with yellow huge stains on mattress pads and pillows.
There a big party a few rooms down where they are very loud.
I went to let the gentleman at the front desk know and he quickly moved me to a room on the same floor which was very kind of him.
This room though has a broken curtain, no blankets for three couch bed and there's no toilet paper in the bathroom. I had to go back to the other room and take blankets and pillows for my kids so they could go to sleep.
When we woke up we noticed that the shower did not work and the curtain in the room was broken on the floor! This was the worst Hilton I’ve ever been to!
In the morning, some lady started yelling at me to love my 1lb chihuahua away from her even though it’s a pet friendly hotel! Would never come here again and I deserve a full refund.
Anna
2024 年 5 月に 1 泊滞在