Explorations V Children s Museum

Our check-in experience was extremely disappointing. We were supposed to check in at 4:00 p.m., but we had to wait for more than two and a half hours before we were finally given our room. We were repeatedly told that the room was not ready. After being on the road for more than 10 hours traveling to Florida, my children were exhausted, restless, and upset. They had to sit by the pool while we waited, and they became increasingly frustrated because they were so tired. I was also very upset, but there was nothing I could do except continue waiting. What made the experience even worse was that no one offered a sincere apology or any form of compensation for the inconvenience. This was, without a doubt, the worst check-in experience I have ever had, and it left a very negative impression of your service.