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"I stayed at this hotel for only one night and the experience was extremely disappointing. For a hotel carrying the name Freddie Mercury, the minimum expected would be basic cleanliness and maintenance, but unfortunately that was not the case. When I entered the room, I immediately noticed several black hairs on the bed sheets, and there were also hairs on one of the pillows. This is absolutely unacceptable for a room that is supposed to be prepared for new guests. It gives the clear impression that the bedding was not properly cleaned or changed. In addition, there was no toilet paper in the bathroom, which is a very basic thing that any hotel should check before a guest arrives. The floor next to the bed headboard was dirty, and the headboard itself was detached from the bed and simply leaning against the wall, showing a clear lack of maintenance. To make matters worse, the TV remote control did not work. Overall, there were far too many basic problems for a one-night stay. Serious issues with cleanliness and organization that make the experience far below what should be acceptable. This place clearly needs significant improvement."

"Lovely staff, very clean hotel, the amenities are very nice to relax and unwind, especially after skiing all day. The breakfast is a must! Would definitely stay again when back in Chamonix!"

"Room not great, lots going on there and lots of facilities but property could do with a refresh. "

"They were friendly and helpful. A great experience. I stayed there a total of 4 nights "

"Wonderful view!!!"

"The rooms were clean and sparse. The loft rooms were fun with kids but would be very difficult for anyone over 6’ to manage. The staff was okay. They weren’t exceptionally friendly. Very limited English speakers so made it difficult at times. They take your card to have on file for incidentals but you can’t actually charge anything to your room. The restaurant was not great. The video games are cool but good luck using them. Usually two people would be camped out for the evening at then. Also didn’t love the location. Next time we will stay in Chamonix so we don’t have to wait on the bus. The busses run every 30 mins and are almost always late and over crowded. "

"Nice room, nice staff, nice place!"

"We were so looking forward to a 1 night stay here as part of our honeymoon. As regular travellers to Montreux we were excited to finally try Suisse Majestic but were bitterly disappointed. Paid for a deluxe lake view room. The room itself was ok, but the bathroom was very poor and cramped. The shower head didnt stay up, and access was limited. The "balcony" was tiny - very disappointing. Our main gripe was the temperature of the room which was set at 27 degrees - way too hot! We couldnt adjust this as this is "hotel policy". The phone in the room didnt work, so we tripped down to reception. Advised to open the door. This didnt have much effect so ended up with the door open ALL night - not much sleep with outside noise from traffic and friday night revellers. Weed smells started drifting in from about 6am, so we gave up. Definitely wouldnt return."

"Immaculate hotel with great staff. First time in Chamonix, and everyone went out of their way to make it a great stay. Ski shop team was great help in navigating the various areas and transfers. "