I was not informed that their indoor pool was closed. That is the reason I chose this hotel over the others was for the indoor pool. When I asked staff I was abruptly told I could go stay somewhere else. Thought that was rude to say. I also asked if he would discount the price he said that people who book on Expedia already receive a discount. The other 2 workers that I encountered were very nice and pleasant and helpful.
宿泊されたお客様
2021 年 6 月に 3 泊滞在
2/10 (非常に不満)
宿泊されたお客様
家族旅行
2021 年 6 月 1 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The outside doors allowing access to the rooms are completely broken, and dont even shut. So the hotel is not secure in any way. They were like this during our last stay last year, and we assumed it was a temporary malfunction. Clearly the hotel has no intent to fix it. The hot tub was also out of commission, and per the front desk had been for weeks, with no indication of getting it fixed.
宿泊されたお客様
2021 年 5 月に 4 泊滞在
2/10 (非常に不満)
宿泊されたお客様
グループ旅行
2021 年 5 月 22 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Run down with bad need of updates
Parking spots with receptacles were limited
Entrance doors security didn’t work, one stayed propped open with a rock and another was locked so you had to go to the front of the building
No exhaust fan
Carpet was ripped
Toilet was loose so it rocked back and forth
宿泊されたお客様
2021 年 5 月に 5 泊滞在
2/10 (非常に不満)
Christopher
2021 年 4 月 12 日
気になった点 : スタッフとサービス、客室の快適度
Worst experience ever
I wasn’t even able to access my room. There was some problem with the room and they had no others. I had to find another hotel at 9:30 at night. I was also charged in full by the hotel so I paid twice. There was no manager on site and never even heard from them after.
Christopher
2021 年 4 月に 1 泊滞在
6/10 (普通)
Shelby
家族旅行
2021 年 4 月 11 日
In need of upgrades and remodeling
Older hotel. They have done some renovations. Paid extra for pool side room but the patio was super hot and my view of the pool was blocked by fake plants. Temperature adjustments needed throughout the property. Lots of repairs needed. Staff was friendly.