Erdiin Khambiin Khiid

There was a fire at the hotel, but it was not evacuated properly. At 1am, there were people in the restaurant/bar area, hanging out in the lobby and in their rooms. There was no fire alarm. Instead, we got a phone call telling us there was a fire. There were 3 firetrucks, 2 hoses going in through the lobby and one extension ladder at the 12th floor, but the staff encouraged us to stay inside to get out of the cold. Seemed very unsafe considering there was a room on fire.

GREAT LOCATION! The hotel is excellent, spotless clean rooms, the breakfast food was very good and very tasty. The staff was realy very friendly and helpful. Special thanks to the front desk staff Man Lai & Sarnai, both of them is such nice people. They help to us a lot! Because of them I will back again. The hotel menager did very professional job. He always was happy and ready to help to the hotel guests. He made our stay excellent. The cleaners were very good too, they working hard to keep the rooms spotless clean. And on the end, and as I promised to her I must olso mention Nara Zelem, the lady who is front desk staff and is a great shame for the hotel. Her behaviour was very arrogant. She was very negative and rude person. I wonder how that nice hotel employs people like her. Once again a BIG THANK to MAN and SARNAI, the hotel need staff like you guys!