"My daughter and recently stayed at the Avid Hotel in Hays, Kansas, and we had an excellent experience from beginning to end.
When we arrived, the lobby was spotless and gave us a great first impression. We were warmly welcomed by a young man named Cruz, who greeted us with a smile and a wonderful sense of humor that immediately made us feel at home.
I was traveling to Hays for a medical procedure, so I had a few special requests. I had reserved a second room because we were expecting another family member to join us, and it was important that both rooms be located close together. I also requested rooms on the top floor and asked for daily housekeeping service. Cruz went above and beyond to accommodate every request without hesitation. His kindness, professionalism, and attention to detail truly stood out. Throughout our stay, whenever he saw us in the lobby, he made a point to check in and ask how everything was going and if there was anything we needed. That level of genuine customer service is becoming rare and was greatly appreciated.
Our housekeeper, who cared for Room 403 from July 16–18, also deserves recognition. She did an outstanding job every single day. The room smelled fresh and clean each time we returned, and everything was immaculate. It's clear she takes great pride in her work, and it made our stay even more comfortable during a stressful time.From the exceptional customer service and accommodations, every part of our stay exceeded our expectations!"
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