「Initially, I was going to give them no stars because of a miscommunication with the booking third party and the hotel, which resulted in a cancellation of our booking of which we did not become aware until we arrived at the property. But, once the Night Manager Isis became aware of the issue, she immediately intervened and went above and beyond to ensure that we were taken care of! We were so delighted with everyone’s customer service from that point on.
The amenities of the hotel were...
「My wife and I had a weekend getaway to the city and our stay was excellent. The staff were great and the hotel itself was a nice vibe. We will definitely be staying here on our next weekend getaway.」
"During my stay, the window lock was broken, and in the middle of the night a strong gust of wind blew the window open. It was extremely cold, and the next day I developed a high fever. Falling ill completely ruined my stay. I request that you carry out thorough safety checks and equipment inspections. In hindsight, it was a mistake not to complain to the staff in person at check-out—I only left a written note.
宿泊中に窓の鍵が壊れており、夜中に強風で窓が開いてしまいました。
非常に寒く、翌日には高熱が出てしまいました。
体調を崩してしまったことで滞在が台無しになりました。
安全面と設備の点検を徹底してほしいです。
なお、チェックアウトの時点では熱が出ていなかったため、その場でスタッフに苦情を伝えることはせずにメモ書きだけ残しておいたのは失敗でした。"
