2/10 (非常に不満)
Steven
家族旅行
2025 年 8 月 24 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awful and disgusted
Booked the Hampton for my wife and I and our elderly parents for staying in Edinburgh to see the Tattoo. First time my wife’s parents have been to the Tattoo and my Mother’s last time was 20+yrs ago. They were so looking forward to it but Hotel was awful. Rooms were so old and run down. Mould in the showers, fitted bed sheets that did not fit the bed (too small), carpets were dirty, dust and dead flies on the window sills in one room.
Check-in was so disorganised and issues with parking as they had metal bins and trollers outside covering parking bays.
Party in the bar that went on until after 2am with loud music and singing. Kept us all awake and our parents were so tired after a long day. Beds really uncomfortable. No regard for guests at hotel with loud music and noise from the party in the bar. Then loud shouting outside until gone 3am!!!
To top it off in the morning breakfast was poor. Not the fault of the 1 member of staff who was doing the kitchen, cooking, order taking and service, he tried his best; but come on, 1 person on their own doing that. Tea was stewed so had to ask for fresh and cooked breakfast had ran out of stuff as Bank Holiday weekend and were closing so very little left. £170 per room per night and £12.99 for breakfast - really!!!! Was awful and never going back and feel robbed. Not a snob at all but this was horrendous for the price we paid and feel so embarrassed for our parents as this was meant to be a special memorable weekend for them!
Steven
2025 年 8 月に 1 泊滞在