The actual hotel was beautiful and lovely scenic views. I didn’t receive any upgrade for VIP member on Expedia and I did not receive a response to my two email complaints I made for my stay. I didn’t find the staff particularly helpful- they were rude. The rooms had the heating blasting all during the night so my family couldn’t sleep. We raised this but staff on reception didn’t do anything about it and were too busy laughing with each other in the background to do anything about it. Spa was fabulous and rooms were lovely- bathroom was dated.
Amy
2024 年 2 月に 1 泊滞在
10/10 (非常に良い)
Joanne
2024 年 2 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Joanne
2024 年 2 月に 1 泊滞在
10/10 (非常に良い)
Emma
2024 年 1 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Emma
2024 年 1 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2024 年 1 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2024 年 1 月に 3 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2024 年 1 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Top class hotel
Stayed here for two nights excellent 4 star hotel food excellent with excellent service.Hotel has many rooms all seem to be individual however our room was a bit of an odd shape with a small window overlooking the front of the hotel and a bathroom that was very difficult to get into i.e. when opening the door you had to squeeze through between the open door and the sink you had to be rather slim to do this! The water pressure when filling the bath (as we were on the third floor) is very low so you will need to wait a while to fill the bath. Breakfast is waiter served great choice full English and alternative choices and self service for all fresh bakery bread fruit.etc. Nothing was too much trouble. The hotel is in an fantastic location with a spa that includes an ice room sauna, steam room and heated pool and outside small jacuzzi pool. Would definitely come back.
宿泊されたお客様
2023 年 12 月に 2 泊滞在
10/10 (非常に良い)
Steven
2023 年 12 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Staff were excellent, polite and efficient.
Steven
2023 年 12 月に 2 泊滞在
10/10 (非常に良い)
Jillian
2023 年 12 月 23 日
Jillian
2023 年 12 月に 2 泊滞在
10/10 (非常に良い)
Andrew
カップルで旅行
2023 年 12 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Andrew
2023 年 12 月に 1 泊滞在
10/10 (非常に良い)
Lorna
2023 年 12 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful,
Delighted with the stay. Upgraded to a sea view and reception staff fantastic.