We were scheduled for 3 nights here, and ended up leaving a day early because we had no hot water and never heard back from the host.
We checked in on Wednesday, quickly discovered there was no hot water. Contacted the host, who told us to “run the kitchen sink for 15 minutes” and then quickly hung up.
The water finally got up to a lukewarm temperature, but then was gone after 2 minutes.
Since it was about 20 degrees outside, taking a shower in freezing water wasn’t an option.
After visiting Bryce Canyon national park and hiking all day, it was really unfortunate to come back and discover the host never got back to me or came to check it out.
After 2 days of this, we decided to go to a hotel, and let the host know we would be leaving. I kindly requested a refund for only our unused night, and still have not heard back from the host.
I have submitted a complaint to VRBO.