4/10 (不満)
宿泊されたお客様
グループ旅行
2023 年 7 月 26 日
気になった点 : 清潔度、客室の快適度
Poor communication, not clean; just not worth it
The person who checked us in was extremely rude. The address of the property on hotels.com is incorrect and when we called him, instead of apologizing, he yelled at us for not looking at the piece of paper he handed us at the time of check-in, which by the way is more than a mile away from the property itself.
Separately, we had requested 2 beds on Hotels.com booking request, but we were missing one set of linens and when we called him about that, he again was extremely rude and said that the fine print said it had to be confirmed with the property (true) and there would be an extra charge and we need to email him. He said he had "another customer" to attend to (this is at 11:30 PM) and hung up on us, rather than finishing the conversation. I emailed him asking for how much the charge would be, and got no response.
Lastly, the property was not cleaned properly. The toilet needed to be flushed (so was clearly not cleaned properly), the floor was dirty and the couch had shoeprints on them.
I cannot recommend to anyone to stay at this property unless you are willing to deal with poor organization and poor communication.
宿泊されたお客様
2023 年 7 月に 2 泊滞在