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Palette Phoenix Hotel

3.0 star property
Travelers discover genuine hospitality at this welcoming hotel, perfectly positioned for exploring Gold Souk while enjoying thoughtful in-room conveniences

Choose dates to view prices

Just steps from Al Ghurair Centre, Phoenix Hotel combines comfort with convenience. Guests enjoy free WiFi, an on-site restaurant, helpful staff, luggage storage, and elevator access for a hassle-free stay after a day of exploration.

Reviews

6.2 out of 10

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Single

Minibar, in-room safe, desk, soundproofing

Standard Single

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Twin

Minibar, in-room safe, desk, soundproofing

Standard Twin

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double - King

Minibar, in-room safe, desk, soundproofing

Standard Double - King

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Single

A hotel room with a large bed, two armchairs, a small round table, and a nightstand with a lamp.

Standard Single

  • 25 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Double - King

A hotel room with a red headboard, white bedding, a marble accent wall, a wooden nightstand with a phone, and a brown chair.

Standard Double - King

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double - Twin

A hotel room with two single beds, a wooden headboard, a bedside table with a phone, and a wall-mounted air vent.

Standard Double - Twin

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Triple

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Triple

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Executive Suite

A neatly made bed with a wooden headboard, two bedside lamps, and a patterned floor.

Executive Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Triple Family Room

A hotel room with two beds, a desk, a chair, and a small table.

Standard Triple Family Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Quadruple Room

A hotel room with four beds, a desk, a chair, and a TV.

Quadruple Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed
  • Free WiFi

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About the neighborhood

Deira, a neighborhood in Dubai, is home to Palette Phoenix Hotel. Gold Souk and City Centre Deira are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Dubai Creek and Kite Beach. Looking to enjoy an event or a game while in town? See what's happening at Dubai Tennis Stadium or Coca-Cola Arena. Visit our Dubai travel guide
Map
39674, Dubai, Dubai, 28, St.28 C, Community 118, Nakheel Area

What's nearby

  • An indoor seating area with large windows overlooking a Starbucks.
    Al Ghurair Centre
    6 min walk - 0.6 km
  • A traditional building with arched windows and a covered walkway.
    Naif Souq
    11 min walk - 0.9 km
  • A coastal cityscape with a prominent mosque, a minaret, and traditional boats.
    Dubai Creek
    13 min walk - 1.2 km
  • A variety of gold jewelry, including necklaces, bracelets, and rings, displayed in a store.
    Gold Souk
    18 min walk - 1.6 km
  • Fish Roundabout
    6 min walk - 0.6 km

Getting around

  • Baniyas Square Station
    10 min walk
  • Dubai Intl. Airport (DXB)
    15 min drive

Restaurants

  • Weidao China Hot Pot & Bbq
    5 min walk
  • Zutto Suki Ramen
    7 min walk
  • KFC
    1 min walk
  • Al Habib Restaurant and Barbeque
    5 min walk
  • Karachi Darbar Deira
    4 min walk

About this property

Palette Phoenix Hotel

  • Hotel near Dubai Creek
  • Located close to Gold Souk, Palette Phoenix Hotel provides laundry facilities, a full-service spa, and a restaurant. Guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Buffet breakfast (surcharge), luggage storage, and an elevator
    • A 24-hour front desk, a banquet hall, and a reception hall
    • Tour/ticket assistance, 1 meeting room, and a front-desk safe
  • Room features
  • All 78 rooms offer comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
  • Extra amenities include:
    • Bathrooms with showers and free toiletries
    • Flat-screen TVs with satellite channels
    • Electric kettles, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: AED 25 per person
  • A restaurant

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 80.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 10.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 10.00 for the first bedroom per night, and increases by AED 10.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 25 per person
  • Rollaway bed fee: AED 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Palette Phoenix Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Palette Phoenix Hotel doesn't offer parking.

What time is check-in at Palette Phoenix Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Palette Phoenix Hotel?

Check-out is at noon.

Where is Palette Phoenix Hotel located?

Located in Deira, this spa hotel is within 1 mi (2 km) of Burj Nahar Mall, Gold Souk, and Dubai Creek. City Centre Deira is 2.3 mi (3.7 km) away. Baniyas Square Station is 10 minutes by foot and Salah Al Din Station is 11 minutes.

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Reviews

Palette Phoenix Hotel Reviews

6.2

6.2

Cleanliness

5.0

Location

6.0

Staff & service

5.6

Property conditions & facilities
Rating 10 - Excellent. 6 out of 32 reviews
Rating 8 - Good. 7 out of 32 reviews
Rating 6 - Okay. 8 out of 32 reviews
Rating 4 - Poor. 5 out of 32 reviews
Rating 2 - Terrible. 6 out of 32 reviews

Reviews

Verified review

10/10 Excellent

Aakash

Very helpful staff
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

md hafiz

Disliked: Cleanliness, property conditions & facilities, room comfort
Service is no good and cleaning service cherge 35 Derham. Also early check-in 100 derham charge. No clean no tisu no wifi .
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Ziyath

Liked: Staff & service

Nice

Very nice stay
Stayed 5 nights in Feb 2025
Verified review

8/10 Good

Patson Kisswell

Liked: Cleanliness
Everything was okay, Patson only got distracted by fire, expedia team and hotel team did a great job to make sure we had accommodation for the night
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities
Quant place. The place is older snd a little tired
Stayed 1 night in Jan 2025
Verified review

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, amenities
No good customer service not warm welcome
Stayed 2 nights in Dec 2025
Verified review

2/10 Terrible

Osama

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr Hassan is the only good thing about this hotel. I booked 7 days but had to aftet 2 nights due to EXCESSIVE maintenance work very early in the morning. Not recommended
Stayed 7 nights in Jan 2025
Verified review

6/10 Okay

Christos

Disliked: Cleanliness, staff & service

Below standards

Checkin was ok, the hotel staff was ok at the beginning but this changed after the 1st day, the state of bathroom was below standards, we found previous guests cleaning tissues at the bed, a spare hair drier was given to us, the bed sheets was never replaced during our 5 night stay as well as the both bins , they should be better trained.
Stayed 5 nights in Feb 2025
Verified review

4/10 Poor

mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

not recmonded

in bathroom no shower screen only shower tray no towels in bathroom at all room dirty look and smelly
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

William Frederick

Disliked: Staff & service, amenities, property conditions & facilities
This was quite possibly the worst hotel experience I've ever had. The hotel is run down, with fittings broken or falling off. It was so noisy inside the hotel overnight, the lift continually making a pinging noise, sound of running water during the night. Tea/coffee making facilites supplied but without a kettle!! How it's rated 3* I'll never know. Fortunately I only chose this hotel as it was close to people I was seeing so spent little time in there. I cannot state this enough.. avoid this hotel.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Yolayni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto, el personal muy amable y todos te ayudan con todo lo que les sea posible, gente cálida y acogedora, te hacen sentir en casa
Verified review

8/10 Good

Onur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel some like old but do clean
Stayed 2 nights in Feb 2022
Verified review

6/10 Okay

Kerstin

Liked: Staff & service
Nette Hotelteam,Frühstück nicht so lecker u.einfach,Badezimmer alt,Zimmer okay
Stayed 2 nights in Oct 2018
Verified review

4/10 Poor

Shahid

Disliked: Staff & service, property conditions & facilities

Ordinary Hotel

Only thing i like was Internet which was fast. Else Just an Ordinary Hotel with No Parking. Location is too noisy.
Verified review

6/10 Okay

Alex

Disliked: Cleanliness, property conditions & facilities, room comfort

Nice Photoshopped Picture of the hotel.

The hotel was just ok. Nothing more. I don't know their standards of cleanliness but it was a little less than what I am used to. I made a joke to a friend who was with me that some one was stabbed in the elevator. I said that because there were mysterious stains all over the carpet. Parking was a huge issue. There was a parking lot right next door, but this hotel is in a pretty sketchy neighborhood and the guy who owned the parking lot decided that rates went the second night that we were there. The bathroom was tiny and even though the beds were made I never got the feeling that the place was "clean." The biggest disappointment was the fact that the hotel was in a very crowded and noisy area. You could easily hear everyone outside at night and in the morning.
Verified review

10/10 Excellent

Richard Kwame

Stayed 11 nights in Mar 2026
Verified review

4/10 Poor

William

Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Abdi

Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Nazir Mohammad

Stayed 5 nights in Sep 2025
Verified review

6/10 Okay

Ismail

Stayed 4 nights in Jun 2025
Verified review

4/10 Poor

Serkan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025
Verified review

8/10 Good

Akomabou Janvier

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 18 nights in Mar 2025
Verified review

6/10 Okay

Daniela

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2025
Verified review

4/10 Poor

Sam

Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

MICHAEL B

Stayed 1 night in Dec 2024