Bhasin Paras Front Office Manager からの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Mr. Masato, Thank you very much for your positive review of your recent holiday with us at Movenpick Grand Al Bustan Dubai.We are happy to read about your experience with our hotel facilities and services. It is very pleasing to read how much you have enjoyed your time with us.Thank you once again for your time. We look forward to welcoming you once more to the Movenpick Grand Al Bustan Dubai in the near future.Kindest regards,
10/10 (非常に良い)
Fumiko
2023 年 7 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fumiko
2023 年 7 月に 1 泊滞在
The Managementからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Ms. Fumiko, Thank you for rating us. We are glad we were able to meet your expectations.We look forward to welcoming you once more to the Movenpick Grand Al Bustan Dubai in the near future. Best regards,
4/10 (不満)
keiko
2022 年 10 月 16 日
keiko
2022 年 10 月に 4 泊滞在
10/10 (非常に良い)
SHUHEI
カップルで旅行
2022 年 10 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
空港からは近くて、ホテルの清潔感も悪くは無かったです。
観光地に行くには、距離が遠かったです。
SHUHEI
2022 年 10 月に 1 泊滞在
Rabii Mehdiからの返信 (投稿日 : 2022 年 10 月 18 日)
Dear Ms. Shuhei,Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comments.Best regards,Rabii MehdiHotel Manager
Dear Guest,
Thank you for sharing your feedback with us.
Feedback such as yours is very valuable and will help us to improve our service and product.
We noted well your comments and make sure next time upon your visit you will see improvement on this.
Warm regards,
Puneet Baijal
General Manager
8/10 (良い)
宿泊されたお客様
2019 年 8 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 4 月に 2 泊滞在
Puneet Baijalからの返信 (投稿日 : 2019 年 8 月 13 日)
Dear Guest, thank you for rating us. looking forward to welcome you back very soon. Regards, Puneet Baijal // General Manager
Dear Guest, thank you for rating us and providing such a positive feedback. We are looking forward to welcome you back very soon. Regards, Puneet Baijal // General Manager
Dear Guest, thank you for choosing us again and for providing such a wonderful review. We are looking forward to welcome you again very soon. Warm regards, Puneet Baijal // General manager
8/10 (良い)
宿泊されたお客様
2019 年 5 月 4 日
宿泊されたお客様
2019 年 4 月に 3 泊滞在
Puneet Baijal からの返信 (投稿日 : 2019 年 5 月 5 日)
Dear Guest, thank you for reviewing us. We are looking forward to welcome you again very soon. Regards, Puneet Baijal // General Manager
2/10 (非常に不満)
宿泊されたお客様
2018 年 11 月 16 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
大変綺麗サービス態度が良い。又綺麗な室外プールも快適
宿泊されたお客様
2018 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2018 年 11 月 20 日)
Dear Guest,
Thank you for sharing your feedback with us.
We are delighted to know that you had a pleasant stay and everything was to your satisfaction. Your kind appreciation for the hotel facilities and services is very rewarding. Thank you for choosing to stay with us.
We look forward to welcoming you back soon.
Warm regards,
Puneet Baijal
10/10 (非常に良い)
宿泊されたお客様
2018 年 9 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2018 年 9 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2018 年 10 月 2 日)
Dear Guest,
Thank you for the positive rating and your appreciation. We look forward to welcoming you back soon.
Warm regards,
Puneet Baijal
10/10 (非常に良い)
宿泊されたお客様
2017 年 12 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Roda Al Bustan is a wonderful hotel. The room was large and beautiful. I could spend comfortably.
宿泊されたお客様
2017 年 12 月に 1 泊滞在
Razellからの返信 (投稿日 : 2017 年 12 月 15 日)
Dear Valued Guest,
Thank you for taking the time to post your feedback regarding your stay at our hotel.
We are very happy to hear that you have enjoyed your recent stay.
We do look forward to the opportunity of once again welcoming you back to RODA Al Bustan Dubai.
Kind regards
Haitham Galal
Director of Rooms
10/10 (非常に良い)
宿泊されたお客様
2017 年 12 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great!
Service is more than expected.
C
Very convenient to the airport
宿泊されたお客様
2017 年 12 月に 1 泊滞在
Razellからの返信 (投稿日 : 2017 年 12 月 15 日)
Dear Valued Guest,
Thank you for taking the time to post your feedback regarding your stay at our hotel.
We are very happy to hear that you have enjoyed your recent stay.
We do look forward to the opportunity of once again welcoming you back to RODA Al Bustan Dubai.
Kind regards
Haitham Galal
Director of Rooms
8/10 (良い)
Jani、Japan
2017 年 9 月 20 日
良かった点 : 清潔度、客室の快適度
Nice hotel very close to the Dubai Airport
Before journey I received the message from hotel if I'd like smoking or non-smoking room, and the arrival time for my flight. I replied. But when I arrived at the hotel, the staff on reception was not ready anything and asking me to wait for long time. I was disappointed, I wanted to take a rest immediately because I was very tired from journey and less sleep from last days. This was a little surprise for me since it was a 5 star hotel. They could give me a better room immediately if it was not ready with their fault.
The room was too cold, I switched off the AC but still cold during the whole my stay. I was getting cold.
Jani
2017 年 9 月に 1 泊滞在
Razellからの返信 (投稿日 : 2017 年 9 月 23 日)
Dear Mr. Jani,
Thank you for taking the time to post your comments and share your review about your recent stay with us. We appreciate your feedback as it allows us to review the facilities and services we provide to ensure that they meet our guests' expectations.
We are regretful to hear that there were various challenges you have encountered during your stay
Please rest assured that we take all our guest comments seriously, therefore I have shared your comments with our Management Team in order to assess and address the areas where we fell short to improve our general guest experience in the future.
We do look forward to the opportunity of once again welcoming you back to RODA Al Bustan Dubai.
Kind regards
Haitham Galal
Hotel Management
Dear Valued Guest,
Many thanks for your review. My team and I are very happy that you have enjoyed your recent stay with us here at Al Bustan Rotana Dubai.
We are happy to know that our level of service was up to your expectations and hope to see you once again in the near future.
Kindest Regards,
Emre Kocamustafaogullari
Executive Assistant Manager
Dear Valued Guest,
Many thanks for your review. My team and I are very happy that you have enjoyed your recent stay with us here at Al Bustan Rotana Dubai. We are happy to know that our level of service was up to your expectations and hope to see you once again in the near future.
Kindest Regards,
Emre Kocamustafaogullari
Executive Assistant Manager
It was a good experience, but I’ve had better in Dubai in the same price range
Abdulrahman
2024 年 5 月に 2 泊滞在
Paras Bhasin Front Office Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Mr. Abdulrahman, Thank you very much for taking the time to review your recent stay with us at the Movenpick Grand Al Bustan Dubai.We are glad that in general you enjoyed your stay with us. We have noted your comments and be assured that this will be assessed and rectified as required. Thank you once again for your time. We look forward to welcoming you once more to the Movenpick Grand Al Bustan Dubai in the near future.Kind Regards,
2/10 (非常に不満)
Anu、Richmond Hill
出張
2024 年 5 月 13 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of the worst experiences with Moevenpick chain. The property should not have even qualified for the brand. Dirty carpet, smokey stench, stained bathroom floor, broken basin and 3 items on room service menu are few of the unthinkables that you would be welcomed with. Never again going to stay at this property!
Anu
2024 年 5 月に 1 泊滞在
Paras Bhasin Front Office Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Anu, Thank you for taking the time to share your recent experience at Movenpick Grand Al Bustan Dubai. We sincerely apologize for the inconvenience caused by the challenges you encountered with your stay. We will be sure to address this with our Head of Department Team, to ensure it doesn't happen again.We value your business and regret that this experience has tarnished your perception of Movenpick Grand Al Bustan Dubai.Best Regards,
6/10 (普通)
Nicola
2024 年 5 月 9 日
良かった点 : スタッフとサービス
Nicola
2024 年 4 月に 7 泊滞在
Paras Bhasin Front Office Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Ms. Nicola, Thank you for choosing to stay with us and for sharing your experience.If there is specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights.We hope to have the pleasure of welcoming you back for a 5-star experience.Best Regards,
6/10 (普通)
Helen
カップルで旅行
2024 年 4 月 26 日
良かった点 : スタッフとサービス、設備とサービス
The hotel is in a great location close to the airport, and is very well presented, however, the rooms are in the process of being updated, hence our room was very tired looking
Helen
2024 年 4 月に 1 泊滞在
Front Office Manager Paras Bhasin からの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Ms. Helen, Thank you so much for choosing Movenpick Grand Al Bustan Dubai for your stay. We apologize for any inconvenience caused to you due to our property enhancement. We are excited to share the changes when they are complete. We appreciate your patience and understanding during this period. We look forward to hosting you more successfully in the futureBest Regards,
10/10 (非常に良い)
Silvia、Moorpark
出張, カップルで旅行
2024 年 4 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love this hotel and will recommend it to my friends and family for sure and can’t wait to come back again
Silvia
2024 年 4 月に 5 泊滞在
Paras Bhasin Front Office Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Ms. Silvia, Thank you very much for taking the time to review your recent stay with us at the Movenpick Grand Al Bustan Dubai.It was with great pleasure to learn that you enjoyed your time at our hotel and that everything was to your satisfaction.We look forward to be of continued service and we eagerly look forward to welcome you back in the very near future.Kindest regards,
10/10 (非常に良い)
Ralf
家族旅行
2024 年 4 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Personal auf allen Positionen wie Rezeption, Zimmerservice, Restaurants etc. war stets sehr kompetent und sehr freundlich!
Besonders die bereits renovierten Zimmer sind sehr zu empfehlen.
Die Umgebung ist nicht sehr schön, aber die Nähe zum Flughafen ist prima.
Ralf
2024 年 4 月に 2 泊滞在
Paras Bhasin Front Office Manager からの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Mr. Ralf, Thank you for your wonderful feedback! We're thrilled you enjoyed our excellent services, very competent and friendly staff and your dining experience.Thank you for appreciating all our earnest efforts. Your recommendation means a lot to us and we are grateful for your support. We are looking forward to your next visit!Best Regards,
10/10 (非常に良い)
Ella
2024 年 4 月 21 日
Ella
2024 年 4 月に 2 泊滞在
Paras Bhasin Front Office Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Ella,Thank you for choosing Movenpick Grand Al Bustan Dubai. We sincerely appreciate your rating and are thrilled to hear that you loved everything about our hotel.We look forward to welcoming you back to Movenpick Grand Al Bustan Dubai, where we will ensure another extraordinary experience awaits you.Kind Regards,
10/10 (非常に良い)
LEHANG、ALLSTON
家族旅行
2024 年 4 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We love the hotel, food, a room really nice. Just a shower head push button wasn’t working. We ok with that for one night.
LEHANG
2024 年 4 月に 1 泊滞在
Bhasin Paras Front Office Manager からの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Mr. Lehang, Thank you for choosing to stay with us and for sharing your experience. We truly appreciate your valuable and constructive feedback which will help us to constantly improve. Please be assured that your comments for shower have been passed on to the team to further use for improvement and seamless experience next time. We are pleased to hear that, overall, your stay was great. We strive to provide exceptional experiences for all our guests, and we hope to have the pleasure of welcoming you back for another 5-star experience. Kindest regards,
10/10 (非常に良い)
Gagan
カップルで旅行
2024 年 4 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the staff and hotel cleanliness. Moreover, it was peaceful. Well deserving 5 star.
Gagan
2024 年 4 月に 7 泊滞在
Paras Bhasin Front Office Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Gagan, Thank you for choosing Movenpick Grand Al Bustan Dubai as your preferred destination. We take pride in catering to our guests' needs the best way we can, and based on your statement, we are certain that we have met your expectations. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. We look forward to welcoming you back for another 5 star experience. Best Regards,
10/10 (非常に良い)
Brian
2024 年 3 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Brian
2024 年 2 月に 14 泊滞在
Bhasin Paras Front Office Manager からの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Brian, Thank you very much for your positive review of your recent holiday with us at Movenpick Grand Al Bustan Dubai.Looking forward to welcoming you back to Movenpick Grand Al Bustan Dubai in the near future for another perfect stay. Kind regards,
8/10 (良い)
Darrell
2024 年 3 月 7 日
Darrell
2024 年 3 月に 1 泊滞在
Bhasin Paras Front Office Managerからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Mr. Darrell, Thank you for staying with Movenpick Grand Al Bustan Dubai and sharing your rating about us. Looking forward to serving you again for another memorable experience. Best Regards,
8/10 (良い)
Marie-France
2024 年 3 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Marie-France
2024 年 2 月に 8 泊滞在
Bhasin Paras Front Office Manager からの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Marie-France, Thank you for choosing Movenpick Grand Al Bustan Dubai for your stay. If there's anything we can do to ensure a perfect rating experience during your next visit, please don't hesitate to reach out.Looking forward to serving you perfectly next time.Best Regards,
6/10 (普通)
Sylvain
家族旅行
2024 年 3 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Je n'ai pas eu les petits déjeuners gratuits comme indiqué dans les avantages à avoir un statut OR.
Sylvain
2024 年 2 月に 8 泊滞在
Bhasin Paras Front Office Manager からの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Sylvain, We appreciate you taking the time to reach out to us with your review regarding the recent stay. We’re extremely gutted to learn that you encountered an unpleasant experience during your stay with us. We will definitely conduct a thorough investigation on this matter to avoid reoccurrence. We request you to give us another chance to rectify the wrongs by resolving this issue and to ensure that our guests have flawless experience next time! Best Regards,
8/10 (良い)
Rym
出張
2024 年 3 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a nice stay but Expedia platinum member is not well recognized I booked this hotel because it was a VIP hotel. I did not get any perks like other ViP hotels no early check in and only late check out at 2pm.
They should be better with platinum Expedia members as we booked it because of perks
Rym
2024 年 2 月に 4 泊滞在
Bhasin Paras Front Office Manager からの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Rym, Thank you for choosing Movenpick Grand Al Bustan Dubai as your destination. We appreciate your feedback and would like to address your concerns. Your feedback in this regard has been noted and we’re looking into it to make sure that this does not happen again.We hope this did not take away much from your overall experience with us, and we eagerly look forward to hosting you more successfully in the future.Best Regards,
6/10 (普通)
Christopher
出張
2024 年 3 月 3 日
良かった点 : 清潔度、スタッフとサービス
Noisy hotel. Center is open and all the noise from lobby area is heard in the room
Christopher
2024 年 2 月に 1 泊滞在
Bhasin Paras Front Office Manager からの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Mr. Christopher, Thank you for taking the time to write about your experience and we sincerely apologize for not meeting your expectations during your stay with us. Rest assured that your guest profile will be updated for future stays. Had you advised us about the noise issue at the time, we would have rectified the situation immediately or possibly offered you a room move. We assure you the best of our services in the future!Best Regards,
10/10 (非常に良い)
Bashir
カップルで旅行
2024 年 3 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were so happy and excited to have stayed in this fantastic hotel . Services were so efficient and excellent . The location was so central and close to everything .
Aman the manager was so friendly and accommodating .
We will always choose this hotel for our staying in Dubai
Bashir
2024 年 2 月に 6 泊滞在
Bhasin Paras Front Office Manager からの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Bashir, We are pleased that we could exceed your expectations and provide you with the true Movenpick Grand Al Bustan Dubai experience that we strive to uphold. We appreciate your feedback and we take great pride in providing a team of dedicated individuals who went above and beyond to ensure that every aspect of your stay was exceptional. Your recommendation means a lot to us, and we are grateful for your support. We are looking forward to your next visit! Best Regards,
10/10 (非常に良い)
Elizabeth
家族旅行
2024 年 2 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to transportation. Simple.
Elizabeth
2024 年 2 月に 8 泊滞在
Bhasin Paras Front Office Manager からの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Ms. Elizabeth, Thank you for sharing your positive experience with your recent stay with us. We are so pleased to know that our location was entirely convenient for you and everything was to your satisfaction. Thank you again for your kind words and we look forward to welcoming you back soon.Best Regards,
8/10 (良い)
Omar、New Cairo
出張, 家族旅行
2024 年 2 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ok hotel but away from public transportation. NO special VIP treatment despite what was mentioned when reservation was made
Omar
2024 年 2 月に 6 泊滞在
Bhasin Paras Front Office Manager からの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Mr. Omar, We are deeply disappointed to hear about the challenges you experienced during your time with us. Rest assured that your guest profile will be updated for future stays. Your feedback is invaluable to us and we hold our team to the highest standards and regret that we didn’t meet those expectations. We’d further like to assure you that we have briefed all concerned departments to take necessary action and With this, we assure you that such an incident and lapse won’t be repeated in the future. We hope you give us another chance soon, so we can share a more flawless experience next time! Best Regards,
2/10 (非常に不満)
Dabeer
2024 年 2 月 29 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dabeer
2024 年 2 月に 5 泊滞在
Bhasin Paras Front Office Manager からの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Dabeer, We are deeply sorry that your experience did not meet your expectations. If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights.We hope to have the pleasure of welcoming you back for a 5-star experience.Kindest regards,
4/10 (不満)
Rajul
出張
2024 年 2 月 28 日
They only had smoking rooms available and it gave me a headache
Rajul
2024 年 2 月に 1 泊滞在
Bhasin Paras Front Office Managerからの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Mr. Rajul, We regret the inconvenience caused to you about the challenges you experienced during your time with us. We’d further like to assure you that we have briefed the concerned department to take necessary action and to avoid reoccurrence. Once again, we are sorry for all our shortcomings and we request you to give us another chance to resolve this and to provide you a superior experience in the future!Best Regards,
8/10 (良い)
Laszlone
2024 年 2 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Laszlone
2024 年 2 月に 7 泊滞在
Bhasin Paras Front Office Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Laszlone, Thank you for taking the time to leave us a rating of your recent stay at our hotel. We're always striving for perfection, and we appreciate your feedback. If there's anything we can do to ensure a perfect rating experience during your next visit, please don't hesitate to reach out.Best Regards,
10/10 (非常に良い)
Rishabh
2024 年 2 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Seamless experience
Overall flawless experience. Great breakfast, great room amenities and service and great location close to the airport. Will definitely be staying again when in Dubai.
Rishabh
2024 年 2 月に 3 泊滞在
Bhasin Paras Front Office Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Rishabh, We are pleased that we could exceed your expectations and provide you with the true Movenpick Grand Al Bustan Dubai experience that we strive to uphold. We thank you for appreciating all our earnest efforts.We look forward to welcoming you back for another flawless experience.Best Regards,
6/10 (普通)
Francesco
出張
2024 年 2 月 18 日
良かった点 : 清潔度、スタッフとサービス
Francesco
2024 年 2 月に 4 泊滞在
Bhasin Paras Front Office Manager からの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Mr. Francesco, We appreciate your choice to stay with us and for sharing your thoughts through rating. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!Best Regards,
4/10 (不満)
Raphael
出張
2024 年 2 月 17 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
loud, moldy, old
No complementary water in the room on arrival, which I consider standard in the region, mold in the shower, very noisy, the room door is not soundproofed, definitely not renovated for too long for a 5-star hotel.
Raphael
2024 年 2 月に 3 泊滞在
Bhasin Paras Front Office Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Mr. Raphael, We apologize that your experience was not up to par. Rest assured that your guest profile will be updated for future stays. We want to assure you that we are taking steps to prevent this from happening again. We apologize for this inconvenience. We are committed to providing our guests with the best possible service, and we will do everything we can to make things right. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best Regards,
10/10 (非常に良い)
Jose、Fort Mill
2024 年 2 月 16 日
Jose
2024 年 2 月に 2 泊滞在
Bhasin Paras Front Office Manager からの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Jose, Thank you for your ratings. We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We can't wait to host you again and provide another outstanding experience. Best Regards,