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グランド ハイアット レジデンスの口コミ

5 out of 5
グランド ハイアット レジデンス
E11 Sheikh Rashid Road, Dubai

口コミ

8.6

非常に良い

評価 10 - 68 件の口コミ中 38 件が非常に良い" "
評価 8 - 68 件の口コミ中 20 件が良い" "
評価 6 - 68 件の口コミ中 3 件が普通" "
評価 4 - 68 件の口コミ中 3 件が不満" "
評価 2 - 68 件の口コミ中 4 件が非常に不満" "

9.4/10

清潔度

9.4/10

スタッフとサービス

8.8/10

設備とサービス

8.6/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

Graeme

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Aras

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Thanks to Mr Abdo who assist us when checked in
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Dania

اقامة ممتازة نظافة وترتيب
2024 年 4 月に 3 泊滞在

8/10 (良い)

Hitesh

家族旅行
良かった点 : 清潔度、設備とサービス
The residences are now quite old and due for refurbishment. The hotel grounds and facilities are beautiful and dining options are superb. I'd recommend staying in the hotel until the residences are refurbished.
2024 年 4 月に 3 泊滞在

8/10 (良い)

AJEETPAL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 6 泊滞在

10/10 (非常に良い)

Zia

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff and amenities at this property are very nice. We had two rooms and they were both very nice and convenient. Housekeeping kept everything well maintained during the day. Much appreciated.
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Haitham

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very clean, friendly staff, lots of features and outdoor experience to enjoy
2024 年 3 月に 12 泊滞在

8/10 (良い)

Kate

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We weren’t advised that some of the pool areas and the 2 slides were closed as a water park is being built! The pool area is quite shabby and run down. The residences are spacious and clean but rather dated decor wise! Location for airport is good but not really for anywhere else! There are definitely better places to staff however staff were friendly!
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
Excellent hotel propre ,le personnel est au petit soin
2024 年 2 月に 7 泊滞在

8/10 (良い)

Tuan

2024 年 2 月に 7 泊滞在

10/10 (非常に良い)

Mahnaz

良かった点 : 清潔度
2024 年 2 月に 10 泊滞在

10/10 (非常に良い)

Mutlaq

出張
良かった点 : 清潔度、施設のコンディションと設備
Thanks Ahmad and Reshile for supporting and helping
2024 年 1 月に 8 泊滞在

2/10 (非常に不満)

fathima

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Hussein

家族旅行
良かった点 : 清潔度、客室の快適度
Great hotel resort
Excellent help when needed , staff very friendly & doing everything to make your stay enjoyable
2023 年 12 月に 4 泊滞在

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Glenville

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property was great, spread over20 floors and adjoining the Grand Hyatt hotel. Both properties share the gardens and the pools. If you want a restaurant there are 13 eateries in the hotel complex. If you have booked breakfast that in the main restaurant which is set in an indoor rain forest, has to be seen. The staff are very friendly and helpful, from reception to house keeping and gardening staff to the life guards. We had a 2 bedroom appartment and it was massive. Large fully equiped kitchen, large entrance hall. The lounge and dining room were huge. The table would seat around 8. The two bedrooms were big and had their own ensuites, plenty of wardrobes and drawers. We also had a thirdwash room and toilt and a seperate utility room with a washing machine and a dryer, iron and ironing board. We could see Wafi mall from the room about 10 mins slow walk away., and the Burj Kalifa on the distance. Taxis always on hand at the hotel and a metroabout 150 meyres from Wafi mall. Pharmacy on site and clinics and hospital by the metro. We would recommend staying here.
2023 年 11 月に 8 泊滞在

10/10 (非常に良い)

MY DUNG

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Its huge. Its old fashion decor but the apartment was very clean. The beds were comfy. Metro station is abt 7 mins walking and that takes you to almost all tourist attractions in Dubai.
2023 年 11 月に 8 泊滞在

10/10 (非常に良い)

Bennett

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
Fantastic room and amenities. One strange detail: booked a bedroom apartment for myself and a friend. We arrived separately (him first) then me later and they said it would be an extra charge for an additional person. I booked for two people and called to make sure we were both on the booking, so this definitely came as a surprise. It was a king bed and the apartment was massive.
2023 年 10 月に 6 泊滞在
Grand Hyatt Residences team からの返信 (投稿日 : 2023 年 11 月 7 日)
Dear Bennett,Thank you for choosing to stay with us and for your valuable feedback. We sincerely apologize for the inconvenience you experienced during your recent visit. Rest assured, we are investigating this matter to ensure such occurrences are addressed promptly. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience in the future.Kind regards,Grand Hyatt Residences team

10/10 (非常に良い)

Swen Nichlas

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything was great. The staff was super and made our stay perfect!
2023 年 10 月に 6 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Swen,Thank you for the excellent rating and lovely feedback.We are delighted to hear that you enjoyed your most recent stay with us. We appreciate your kind words and hope to have the pleasure of welcoming you back again soon.Warm Regards,Natalia ZitarosaGrand Residence Manager

10/10 (非常に良い)

GEORGE

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great property, great staff, great restaurants and pools.
2023 年 10 月に 6 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear George,Thank you for your excellent review and 5-star rating. We are delighted to hear that you enjoyed your most recent stay at the Grand Hyatt Residences. We hope to have the pleasure of welcoming you back again soon.Warm Regards,Natalia ZitarosaGrand Residences Manager

2/10 (非常に不満)

Gerd

出張
良かった点 : 清潔度
Ich bitte erneut um Kontakt per Email, dem Hotel liegt keine Expedia Buchung vor.
2023 年 10 月に 6 泊滞在
Grand Hyatt Dubai team からの返信 (投稿日 : 2023 年 10 月 9 日)
Dear Gerd,Please feel free to reach out to us at the earliest, as our team will be more than happy to assist you. Warm Regards,Grand Hyatt Dubai team

6/10 (普通)

mohammad

家族旅行
良かった点 : 客室の快適度
2023 年 9 月に 6 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 9 月 21 日)
Dear Mohammad, We are sorry to see that your most recent visit was only worth a 6-star rating. We hope you give us the opportunity to welcome you back, to further enhance your stay.Warm Regards,Natalia Zitarosa

10/10 (非常に良い)

Mustafa

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very good hotel
2023 年 9 月に 4 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 9 月 6 日)
Dear Mustafa,Thank you for the 5-star rating. We hope to have the pleasure of welcoming you back to the Grand Hyatt Residences in the near future. Warm Regards,Natalia ZitarosaResidence Manager

2/10 (非常に不満)

Waleed

気になった点 : 清潔度
Day of check-out i asked for gentle help. But I faced bad impact from the Manager and Egyptian employer at front desk.
2023 年 7 月に 3 泊滞在
Grand Hyatt Residences team からの返信 (投稿日 : 2023 年 7 月 17 日)
Dear Waleed,We're sorry to hear that your most recent stay at the Grand Hyatt Residences was not up to your expectations. Your feedback has been well noted, and has been communicated to the respective teams to see where improvements can be made at the earliest. Should you want to discuss this further, please feel free to reach out to us directly. We hope you give us the opportunity to welcome you back, to further enhance your visit. Warm Regards,Grand Hyatt Residences Team

4/10 (不満)

Omar

2023 年 6 月に 2 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 7 月 3 日)
Dear Omar,We are sorry to see that your most recent stay was not up to your expectations. We hope you give us another opportunity to enhance your next visit. Warm Regards,Natalia ZitarosaGrand Residence Manager

8/10 (良い)

Sujib

2023 年 6 月に 9 泊滞在
Fathi Khogalyからの返信 (投稿日 : 2023 年 7 月 20 日)
Dear Sujib,Thank you for the excellent rating.We hope to have the pleasure of welcoming you back again soon.Warm Regards,Fathi Khogaly Area Vice President

8/10 (良い)

Alan

2023 年 5 月に 5 泊滞在
Grand Hyatt Dubai team からの返信 (投稿日 : 2023 年 6 月 6 日)
Dear Alan,Thank you for leaving us with an excellent rating. We hope to have the pleasure of welcoming you back again soon. Warm Regards,Grand Hyatt Dubai team

8/10 (良い)

Horace、Stone Mountain

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very friendly and courteous staff. My 3 bedroom 4.5 bath residence was a bit dated but overall very nice accommodations Really good location with easy access to beaches and downtown. I would definitely recommend.
2023 年 5 月に 7 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 5 月 24 日)
Dear Horace,Thank you for your kind feedback and for choosing to stay with us. We are thrilled to hear that our staff provided you with a friendly and courteous experience. While we understand your comment about the dated aspect of your 3-bedroom apartment, we are pleased to know that you found the overall accommodations to be very nice.We are delighted that our prime location, offering easy access to beaches and downtown, added convenience and enjoyment to your stay. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back soon for another grand experience.Warm regards,Natalia ZitarosaResidences Manager

8/10 (良い)

Alexander、SLOUGH

2023 年 4 月に 10 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 5 月 24 日)
Dear Alexander,Thank you for your 4-star rating. We hope to have the pleasure of welcoming you back soon for another grand experience.Warm regards,Natalia ZitarosaResidences Manager

10/10 (非常に良い)

LATIFA

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Hôtel superbe idéal quand on a des enfants. Énorme choix pour la restauration
2023 年 4 月に 12 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 5 月 8 日)
Dear LATIFA,Thank you for leaving us with your kind review.We hope to have the pleasure of welcoming you back again in the nearest future!Best Regards,Natalia ZitarosaResidence Manager

10/10 (非常に良い)

James

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great pool area and polit staffs
2023 年 4 月に 8 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 5 月 1 日)
Dear James,Thank you so much for sharing your delightful feedback with us.We are happy to know that your most recent stay with us was excellent and we hope to welcome you back again in the nearest future!Best Regards,Natalia ZitarosaResidence Manager

6/10 (普通)

Cora

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Großbaustelle direkt neben der Poollandschaft, da diese erweitert wird.Der Lärm sollte mit „Fahrstuhlmusik“ aus den Lautsprechern übertönt werden. Der ganztägige Einsatz vom Presslufthammer ist eine Zumutung. Bei der Buchung kein Hinweis auf diese Beeinträchtigungen. Von Expedia erfolgt auch nach Monaten keine Reaktion auf eine Beschwerde.
2023 年 4 月に 7 泊滞在

2/10 (非常に不満)

Tariq

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
Land scape and swimming pool is pretty nice but the room was haunted had a bad smell in bathrooms water running in toilets 24/7 regardless of you letting them know. Very small bedrooms with thousands of closets everywhere with waste of space out side of the bedrooms.
2023 年 3 月に 7 泊滞在
Grand Hyatt Dubai Residence Teamからの返信 (投稿日 : 2023 年 3 月 23 日)
Dear Tariq,We are sorry to receive your negative feedback.We deeply apologize for the inconveniences you had faced during your stay. Your most valuable feedback was well noted and will be forwarded directly to the respective teams to seek immediate action. We hope to have the chance to welcome you back again to restore your trust in us. Warm Regards,Grand Hyatt Dubai Residence Team

8/10 (良い)

dixieann

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great staff ,could of had better food selection area convenient
2023 年 3 月に 7 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 3 月 15 日)
Dear dixieann, Thank you for leaving us with your delightful feedback. We hope to welcome you back again in the near future! Best Regards,Natalia Zitarosa,Residence Manager

10/10 (非常に良い)

Benjamin

家族旅行
良かった点 : 清潔度、客室の快適度
Amazing Propery
This is an amazing property! Beautiful design, great restaurants, and beautiful gardens on-site. We had a spacious apartment with a great view. Very friendly and professional staff!
2023 年 3 月に 8 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 3 月 13 日)
Dear Benjamin,Thank you so much for sharing your most-rewarding review with us. We are delighted to know that your most recent stay with us was excellent. Meeting and exceeding all your expectations. We look forward to welcoming you back again in not so distant future!Best Regards,Natalia ZitarosaResidence Manager

4/10 (不満)

Sami

家族旅行
良かった点 : 清潔度、客室の快適度
No notes about closed facility
It was not mentioned that kid’s swimming pool was closed, which was disappointing for my family.
2023 年 3 月に 7 泊滞在
Grand Hyatt Dubai Residence Teamからの返信 (投稿日 : 2023 年 3 月 13 日)
Dear Sami,We are sorry to receive your negative feedback.We apologize for the inconveniences you have receive during your stay.We hope to have the chance of welcoming you back again to restore your trust in us.Warm Regards,Grand Hyatt Dubai Residence Team

10/10 (非常に良い)

Rahela

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Spacious rooms all with en-suites. Friendly staff on reception and courteous staff in housekeeping. Rooms cleaned daily. Laundry room a great advantage, washed, dried and ironed all my clothes and packed into suitcases ready to hang, saves on the laborious after holiday washing. Will recommend to family on friends.
2023 年 2 月に 7 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 2 月 27 日)
Dear Rahela,Thank you so much for your wonderful review.We are delighted to know that you enjoyed your most recent stay with us.We hope to have the pleasure of welcoming you back again in the nearest future!Best Regards,Natalia ZitarosaResidence Manager

8/10 (良い)

Kausar

家族旅行
良かった点 : 清潔度
Dull and outdated apartment. I expected a lot better from a Hyatt property. I have stayed in Marriott apartments twice in the past, those were way better. Disappointed.
2023 年 2 月に 3 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 2 月 20 日)
Dear Kausar,Thank you for sharing your honest review.We are sorry to hear that you were not satisfied with your stay. We will work hard to make necessary improvements to make your future stay a truly Grand one!Best Regards,Natalia ZitarosaResidence Manager

10/10 (非常に良い)

GAURAV、BEAR

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
NA
Natalia Zitarosaからの返信 (投稿日 : 2023 年 2 月 20 日)
Dear GAURAV,Thank you for sharing your delightful feedback.We are delighted to know that you enjoyed your stay and we hope to welcome you back again very soon!Best Regards,Natalia ZitarosaResidence Manager

10/10 (非常に良い)

Shehnaz

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2023 年 2 月に 6 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 3 月 7 日)
Dear Shehnaz,Thank you for leaving us with your 5-star rating.We look forward to welcoming you back again soon!Best Regards,Natalia ZitarosaResidence Manager

10/10 (非常に良い)

athari

家族旅行, グループ旅行
良かった点 : 清潔度、客室の快適度
جدا رائعه و الستاف جدا خلوق
2023 年 2 月に 2 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 2 月 6 日)
Dear athari,We are very happy to receive your wonderful feedback.Thank you for staying with us, we are excited to welcome you back again in the near future!Best Regards,Natalia ZitarosaResidence Manager

10/10 (非常に良い)

Mylvaganam

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We had a great time, staff were friendly and very good.
2023 年 1 月に 5 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 2 月 6 日)
Dear Mylvaganam,Thank you for your excellent 5-star rating and review.We are delighted to know that you had great time while staying with us.We wish to have the pleasure of welcoming you back again very soon!Best Regards,Natalia ZitarosaResidence Manager

8/10 (良い)

munaf、Shoreline

2023 年 1 月に 6 泊滞在
Natalia Zitarosaからの返信 (投稿日 : 2023 年 3 月 7 日)
Dear munaf,Thank you for sharing your positive feedback.We hope to welcome you back again in the future!Best Regards,Natalia ZitarosaResidence Manager

8/10 (良い)

craig

家族旅行
良かった点 : 清潔度、設備とサービス
Great size Great hotel amenities Carpet was stained and worn Some washing powder in laundry would have been nice
Natalia Zitarosaからの返信 (投稿日 : 2023 年 2 月 6 日)
Dear craig,Thank you for leaving us with your honest feedback.Your insightful comments were well-noted and will be forwarded directly to the responsible departments. We hope to have a chance to welcome you back again no meet and exceed your expectations.Best Regards,Natalia ZitarosaResidence Manager

10/10 (非常に良い)

Kevin

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Really nice staff... & we were able to check in early, which was amazing!!
Natalia Zitarosaからの返信 (投稿日 : 2023 年 2 月 6 日)
Dear Kevin,Thank you so much for sharing your delightful review with us.We are happy to know that you fully enjoyed your most recent stay and we hope to welcome you back again very soon!Best Regards,Natalia ZitarosaResidence Manager

10/10 (非常に良い)

Ellen

家族旅行
良かった点 : 清潔度、客室の快適度
Highly recommend
Amazing staff, this place is beautiful. So thoughtful and great. Pool facilities fabulous. Loads of restaurants - you never need to leave. Great for kids; we have a two year old and she loved it.
2022 年 11 月に 8 泊滞在

10/10 (非常に良い)

Lana

出張, 家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Great property! little dated room but shows in photos provided great space and great function rooms

10/10 (非常に良い)

Sharad、Frisco

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent location
2022 年 11 月に 4 泊滞在

6/10 (普通)

Jammu

家族旅行
良かった点 : 清潔度、設備とサービス
Hotelli grand hyatt on siisti, residence selvästi vaatimattomampi
2022 年 10 月に 10 泊滞在

10/10 (非常に良い)

Khatoun

小さなお子様連れの家族旅行
良かった点 : 清潔度
Stayed at the residence with 2 young children. They absolutely loved the pool area. Pool service was great and the apartment was very spacious and clean. Also in a great location, close to main attractions
2022 年 5 月に 4 泊滞在