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Carlton Downtown

4.0 star property
Travelers find a luxurious retreat near Dubai's iconic Burj Khalifa, where spa treatments and a rooftop pool offer perfect relaxation after city exploration

Choose dates to view prices

Carlton Downtown is near Burj Khalifa and Dubai Mall. Guests can enjoy Swedish massages or aromatherapy at Armonia Spa, then relax at the rooftop terrace or poolside bar. Three on-site restaurants offer international cuisine, and in-room WiFi keeps everyone connected.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is ￥8,690
￥11,304 total
includes taxes & fees
Jul 31 - Aug 1

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

A hotel room with a bed, desk, chair, and TV.

Deluxe Room

8.4 out of 10
Very good
(19 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Classic One Bedroom Suite

Classic One Bedroom Suite | Egyptian cotton sheets, premium bedding, down comforters

Classic One Bedroom Suite

9.0 out of 10
Wonderful
(6 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium One Bedroom Suite

Egyptian cotton sheets, premium bedding, down comforters

Premium One Bedroom Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Two Bedroom Suite

A modern hotel room with a sofa, armchair, desk, and a large window offering a city view.

Deluxe Two Bedroom Suite

8.0 out of 10
Very good
(1 review)
  • 75 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Panoramic Suite

Panoramic Suite | Egyptian cotton sheets, premium bedding, down comforters

Panoramic Suite

  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Panoramic two bed room suite

22-inch LCD TV with satellite channels, TV

Panoramic two bed room suite

8.0 out of 10
Very good
(1 review)
  • 125 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Double Bed
  • Free WiFi

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About the neighborhood

Located in Trade Center, a neighborhood in Dubai, Carlton Downtown is in a shopping district and near the airport. Dubai Mall and BurJuman Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Wild Wadi Water Park and Aquaventure. Traveling with kids? Consider Museum of the Future and Dubai Aquarium & Underwater Zoo. Visit our Dubai travel guide
Map
7143, Dubai, Sheikh Zayed Road

What's nearby

  • A mural of a woman holding an umbrella on a wall with colorful stripes.
    City Walk
    17 min walk - 1.4 km
  • A multi-level shopping mall with a glass ceiling, featuring stores like 'Galeries Lafayette' and 'GEOX'.
    Dubai Mall
    1 min drive - 1.7 km
  • An aquarium with various fish and a diver.
    Dubai Aquarium & Underwater Zoo
    2 min drive - 2.1 km
  • The Burj Khalifa, a tall skyscraper, surrounded by modern buildings and a bridge over a turquoise pool.
    Burj Khalifa
    2 min drive - 2.4 km
  • Museum of the Future
    19 min walk - 1.7 km

Getting around

  • Financial Centre Station
    3 min walk
  • Dubai Intl. Airport (DXB)
    10 min drive

Restaurants

  • Al Safadi
    3 min walk
  • Shawerma Alfarooj
    11 min walk
  • Starbucks
    9 min walk
  • Tea Hub Cafe
    11 min walk
  • Al Amoor Express
    11 min walk

About this property

Carlton Downtown

  • Upscale family-friendly hotel remodeled in 2023 and located near Dubai Mall
  • Burj Khalifa and Dubai Fountain are located near Carlton Downtown, which provides a nightclub, a poolside bar, and a rooftop terrace. Treat yourself to Ayurvedic treatments, a Swedish massage, or aromatherapy at Armonia Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
  • Other perks at this hotel include:
    • An outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a lifeguard on site
    • Free valet parking
    • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
    • Express check-out, babysitting (surcharge), and ATM/banking services
    • Guest reviews say great things about the helpful staff and location
  • Room features
  • All 365 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning. Guest reviews highly rate the clean rooms at the property.
  • Extra conveniences in all rooms include:
    • Egyptian cotton sheets, Select Comfort beds, and down comforters
    • Bathrooms with designer toiletries and deep soaking tubs
    • 22-inch LCD TVs with premium channels
    • Wardrobes/closets, separate sitting areas, and free infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free shopping center shuttle
  • Limo/town car service
  • Free secured, covered valet parking on site
  • Limited onsite valet parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: AED 79 for adults and AED 39.50 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bayty
  • Deli Grind
  • Havana lounge
  • La Vie Dubai
  • Narrah lebanise

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • 28 meeting rooms

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in public areas
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 47 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Renovated entire property - September 2023

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 157.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 15.00 for the first bedroom per night, and increases by AED 15.00 per night for each additional bedroom.
  • A damage deposit of AED 500 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 79 for adults and AED 39.5 for children
  • Airport shuttle fee: AED 200 per person (one-way)
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: AED 157.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Carlton Downtown have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at Carlton Downtown?

As of Jul 13, 2026, prices found for a 1-night stay for 2 adults at Carlton Downtown on Jul 31, 2026 start from ￥8,690, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Carlton Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property.

What time is check-in at Carlton Downtown?

Check-in start time: 2:00 PM; Check-in end time: anytime. A 50% fee applies for early check-in (subject to availability).

What time is check-out at Carlton Downtown?

Check-out is at noon. Late check-out is available for a 50% fee (subject to availability).

Does Carlton Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of AED 200 per person applies.

Where is Carlton Downtown located?

This family-friendly Dubai hotel is located near the airport, within 1 mi (2 km) of Boulevard at Emirates Towers and Dubai Mall. Burj Khalifa and Dubai World Trade Centre are also within 3 mi (5 km). Financial Centre Station is only a 3-minute walk and Emirates Towers Station is 13 minutes.

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Reviews

Carlton Downtown Reviews

8.4

Very Good

8.6

Cleanliness

9.0

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 508 out of 1000 reviews
Rating 8 - Good. 297 out of 1000 reviews
Rating 6 - Okay. 93 out of 1000 reviews
Rating 4 - Poor. 50 out of 1000 reviews
Rating 2 - Terrible. 52 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location was conveniently close to the Financial Centre Metro station and the DIFC Gate Avenue, Village, and District with all its restaurants and shops just a few minutes walk away. Our 1-Bed 2-Bath room was spacious and clean. The breakfast buffet on the 44th floor was excellent, with a nice view of the Burj Khalifa nearby. We'd stay here again.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Nessi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with very nice staff.
Stayed 7 nights in Sep 2023
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when we go to Dubai as it’s nice cleans and in a good area close to get around places
Stayed 14 nights in Dec 2023
Verified

6/10 Okay

Hector

Liked: Room comfort

Good value stay and great location

Good location anda attentive staff, hotel is a bit run down and while it is generally clean, there are some focus areas that need attention.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, friendly staff. Great view
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Vidal

Liked: Cleanliness
Very convenient location
Stayed 6 nights in May 2024
Verified

10/10 Excellent

Gurdave

Liked: Cleanliness, amenities, property conditions & facilities
Great location, close to Metro and the Mall,lots of food choises nearby, would recommend this location for anyone traveling to Dubai.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and cleanliness is excellent. The staff professionalism is also amazing
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Colston Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff great location

Lovely staff very helpful and warm . Very convient location . Amazing rooms !
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Option un Dubai

Great Hotel Great Location
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Colston Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff great location

Lovely staff very helpful and warm . Very convient location . Amazing rooms !
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

much recommend

Fantastic customer service by staff great location clean rooms
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

junhong

Liked: Room comfort
Location is good but, may need to be renovated.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WONDERFUL STAY

I had a wonderful stay at Carlton Downtown. Super clean and spacious room, super nice staff at the reception and at the rooftop pool and bar. The location of the hotel is great and near Burj Khalifa. I highly recommend Carlton Downtown for your stay
Stayed 4 nights in Feb 2024
Verified

6/10 Okay

Hector

Liked: Room comfort
Disliked: Cleanliness

Good value, two restrooms

It was an ok experience, decent value, rooms are big with a full kitchen and washer, the main plus for family travelers is the TWO restrooms -
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Lisa

Liked: Cleanliness
Disliked: Staff & service
Convenient location, hotel quite tired and in need of refurbishment.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dubai 2025

Friendly and efficient staff with clean and comfortable rooms. Great position for World Trade Centre.
Stayed 6 nights in Jan 2025
Verified

10/10 Excellent

Omar Aurelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superfriendly staff!

Super friendly and nice staff welcomes you giving you all information needed for your stay. Room was spacious, cozy and clean! Hotel is very close to Burj Khalifa and Dubai Mall!
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice stay

Very comfortable. I enjoyed this Hotel. Thé bathroom is outdated
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, cleanness, staff, and proximity to the metro station was great. My suit was spacious and had an amazing view. I highly recommend this hotel and will certainly consider re-booking it on my next trip to Dubai.
Stayed 5 nights in Apr 2024
Verified

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only down side to this hotel is the lifts - they take SO long! Staff were great as are the facilities! Would happily return to this hotel.
Stayed 9 nights in Nov 2023
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dubs

great location, views and service.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

jimmie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice,clean and accommodating. The staff was very helpful, nice and provided excellent service. I highly recommend this hotel. We will return in the future.
Stayed 7 nights in Nov 2023
Verified

8/10 Good

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and friendly staff members. Breakfast buffet was delicious and plentiful. Lots of shared communal facilities. Room service is very efficient and helpful. We enjoyed our stay!
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Baljinder

Liked: Property conditions & facilities
Staff is very helping
Stayed 3 nights in Nov 2024