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Carlton Downtown

4.0 star property
Travelers find a luxurious retreat near Dubai's iconic Burj Khalifa, where spa treatments and a rooftop pool offer perfect relaxation after city exploration

Choose dates to view prices

Carlton Downtown is near Burj Khalifa and Dubai Mall. Guests can enjoy Swedish massages or aromatherapy at Armonia Spa, then relax at the rooftop terrace or poolside bar. Three on-site restaurants offer international cuisine, and in-room WiFi keeps everyone connected.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is ￥8,563
￥11,138 total
includes taxes & fees
May 23 - May 24

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About this property

Carlton Downtown

  • Upscale family-friendly hotel remodeled in 2023 and located near Dubai Mall
  • Near Burj Khalifa, Carlton Downtown provides a nightclub, a poolside bar, and a rooftop terrace. Treat yourself to reflexology, a body treatment, or a detox wrap at Armonia Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
  • Other perks at this hotel include:
    • An outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a lifeguard on site
    • Free valet parking
    • Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court
    • Express check-out, babysitting (surcharge), and multilingual staff
    • Guest reviews say great things about the helpful staff and location
  • Room features
  • All 365 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning. Guest reviews highly rate the clean rooms at the property.
  • Extra conveniences in all rooms include:
    • Egyptian cotton sheets, Select Comfort beds, and down comforters
    • Bathrooms with designer toiletries and deep soaking tubs
    • 22-inch LCD TVs with premium channels
    • Wardrobes/closets, separate sitting areas, and free infant beds

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The price is ￥6,920
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: 50 percent of room rate

Minimum check-in age: 21

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: 50 percent of room rate

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for AED 157.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 15.00 for the first bedroom per night, and increases by AED 15.00 per night for each additional bedroom.
  • A damage deposit of AED 500 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 79 for adults and AED 39.5 for children
  • Airport shuttle fee: AED 200 per person (one-way)
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: AED 157.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Carlton Downtown have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at Carlton Downtown?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Carlton Downtown on May 23, 2026 start from ￥8,563, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Carlton Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property.

What time is check-in at Carlton Downtown?

Check-in start time: 2:00 PM; Check-in end time: anytime. A 50% fee applies for early check-in (subject to availability).

What time is check-out at Carlton Downtown?

Check-out is at noon. Late check-out is available for a 50% fee (subject to availability).

Does Carlton Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of AED 200 per person applies.

Where is Carlton Downtown located?

This family-friendly Dubai hotel is located near the airport, within 1 mi (2 km) of Museum of the Future, Dubai Mall, and Burj Khalifa. Dubai World Trade Centre is 1.7 mi (2.8 km) away. Financial Centre Station is only a 3-minute walk and Emirates Towers Station is 13 minutes.

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Reviews

Reviews

8.4

Very Good

8.6

Cleanliness

9.0

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 508 out of 1000 reviews
Rating 8 - Good. 297 out of 1000 reviews
Rating 6 - Okay. 93 out of 1000 reviews
Rating 4 - Poor. 50 out of 1000 reviews
Rating 2 - Terrible. 52 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Nessi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with very nice staff.
Stayed 7 nights in Sep 2023
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when we go to Dubai as it’s nice cleans and in a good area close to get around places
Stayed 14 nights in Dec 2023
Verified

6/10 Okay

Hector

Liked: Room comfort

Good value stay and great location

Good location anda attentive staff, hotel is a bit run down and while it is generally clean, there are some focus areas that need attention.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, friendly staff. Great view
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Vidal

Liked: Cleanliness
Very convenient location
Stayed 6 nights in May 2024
Verified

10/10 Excellent

Colston Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff great location

Lovely staff very helpful and warm . Very convient location . Amazing rooms !
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Gurdave

Liked: Cleanliness, amenities, property conditions & facilities
Great location, close to Metro and the Mall,lots of food choises nearby, would recommend this location for anyone traveling to Dubai.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and cleanliness is excellent. The staff professionalism is also amazing
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Colston Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff great location

Lovely staff very helpful and warm . Very convient location . Amazing rooms !
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Option un Dubai

Great Hotel Great Location
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

much recommend

Fantastic customer service by staff great location clean rooms
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

junhong

Liked: Room comfort
Location is good but, may need to be renovated.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dubai 2025

Friendly and efficient staff with clean and comfortable rooms. Great position for World Trade Centre.
Stayed 6 nights in Jan 2025
Verified

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WONDERFUL STAY

I had a wonderful stay at Carlton Downtown. Super clean and spacious room, super nice staff at the reception and at the rooftop pool and bar. The location of the hotel is great and near Burj Khalifa. I highly recommend Carlton Downtown for your stay
Stayed 4 nights in Feb 2024
Verified

6/10 Okay

Hector

Liked: Room comfort
Disliked: Cleanliness

Good value, two restrooms

It was an ok experience, decent value, rooms are big with a full kitchen and washer, the main plus for family travelers is the TWO restrooms -
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Lisa

Liked: Cleanliness
Disliked: Staff & service
Convenient location, hotel quite tired and in need of refurbishment.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Harjinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service from all staff, great location.

Like to say all staff made the stay extra special. The hotel is located in an excellent location, less than 5 min walk to the Metro and less than 5 min walk to Gate Avenue Mall ( which has nice fine dining establishments and other dining options) and DIFC Business Center. Less than 5 min walk to Tim Hortons, Starbucks , Pharmacies that are open 24hr. There is a free shuttle that runs multiple times everyday to the Mall of Emirates. The Dubai Mall is only one metro station away.The rooms are clean, spacious and comfortable bedding.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Omar Aurelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superfriendly staff!

Super friendly and nice staff welcomes you giving you all information needed for your stay. Room was spacious, cozy and clean! Hotel is very close to Burj Khalifa and Dubai Mall!
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, cleanness, staff, and proximity to the metro station was great. My suit was spacious and had an amazing view. I highly recommend this hotel and will certainly consider re-booking it on my next trip to Dubai.
Stayed 5 nights in Apr 2024
Verified

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice stay

Very comfortable. I enjoyed this Hotel. Thé bathroom is outdated
Stayed 3 nights in May 2024
Verified

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only down side to this hotel is the lifts - they take SO long! Staff were great as are the facilities! Would happily return to this hotel.
Stayed 9 nights in Nov 2023
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dubs

great location, views and service.
Stayed 1 night in Feb 2024
Verified

8/10 Good

Baljinder

Liked: Property conditions & facilities
Staff is very helping
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

jimmie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice,clean and accommodating. The staff was very helpful, nice and provided excellent service. I highly recommend this hotel. We will return in the future.
Stayed 7 nights in Nov 2023
Verified

8/10 Good

Arlette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

LOCATION Is Everything

The hotel is located in the middle of everything. Thw staff is extremely friendly as well. I'd definitely recommend staying here & I wouldn't surely stay on a future visit. I felt safe & everything was very nice.
Stayed 6 nights in Nov 2024