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"The location is perfectly located across the street from Lake Lugano and within a short walk of downtown. They have an amazing Spa and a Michelin Star restaurant. The staff is always so friendly and makes us feel at home. This is my go to spot in Lugano."

"Outstanding experience. Beautiful classic hotel. The view is stunning. The restaurant is one of the best in Lake Como. The staff is way above the average regarding attention and kindness. Special thanks to Mattia who went above and beyond to make our stay even more special. Very few hotels have the service they provided. Can’t wait to go back ! "

" bartender was great"

"Everything was awesome"

"The staff at the hotel were all SO wonderful and kind and helpful. The ladies at the front desk helped us with all of our needs. From bus schedules to things to do. The room itself was clean and spacious and the bed was extremely comfortable. We had a king sized bed (which is rare in Europe). Breakfast every morning was delicious. The location is perfect. Couldn’t have asked for a better stay!"

"Clean room, parking"

"The room seemed a bit dated but some renovations had happened to the bathroom. The room was clean and bed was nice. The breakfast was worth getting with a decent selection and views of the lake available. The gym was fairly decent however some of the machines needed some maintenance due to issues with the cables when using. Staff were helpful when we had questions and called a taxi for us on departure. "

"The hotel was cute, with good views from the restaurant. The staff was nice. It is up on the hill, so the town is not easily accessible. What is not listed, and should be, is how to get to the hotel. Uber, Lyft, public transportation was not an option for us. But, I called the hotel and they have a free shuttle. There was nothing on the listing as it would have been helpful to know. The shuttle is free and takes you to and from town."

"Terrible hotel. My mattress was old, and I ended up sleeping while sliding into a concave dip in the middle of it. The towels were awful. I requested the “to go” breakfast for 5 AM (as suggested by a sign at the reception), since I would be leaving before the hotel’s breakfast service started, but there was no breakfast box waiting for me. On top of that, the room’s light switches didn’t work properly and I had to sleep with the lights on. A total nightmare."