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"Most Staff unhelpful and most rude to foreigners. Some staff are helpful and try to go above and beyond, it kind of makes up for all the other rude staff. Bus to Disney doesn’t run all day, and doesn’t run during peak hours, also unclear instructions on drop off and pick up locations. Hotel is very clean but the bidet doesn’t work so that sucks. Other than the rude staff and paying for ride shares to and from Disney when the bus was supposed to be a free amenity to save money, our stay was decent."

"Great location for Disney!"

"STAYED NUMEROUS TIMES. FRIENDLY STAFF, QUIET.BUS TO DISNEY WHICH HAS TIMETABLE AND COSTS 3.90 RETURN EACH AND TAKES 10 MINUTES. 2BEDROOM HOUSE WITH 2 BATHROOMS AND A LARGE DOWNSTAIR TOILET. WASHER ,DRYER,FRIDGE FREEZER,DISHWASHER. ONLY NEGATIVE IS THERE ARE NO USB POINTS SO TAKE PLUGS."

"The location of this property is perfect, very hard to beat unless you're staying in a Disney hotel. You are around a 15-20 minute walk away from Disneyland park and a 10-15 minute walk from the shopping centre. The hotel operates a free shuttle to the park, we were told, if you don't fancy the short walk, but we ended up walking everywhere since it was a very lovely sunny weekend. The room was clean and had what you needed for your stay. The only issue is that the rooms are not soundproof, so you might hear other guests if they are being loud, which is the only downside to this property, but a simple gesture for them to turn the noise down should work :). But the location more than makes up for it. Other than that, it was a great stay for the time we were in the room, which wasn't a lot of time. Would recommend for anyone who is thinking about staying near Val d'Europe or going to Disneyland. "

"The room was very spacious and clean. Their breakfast was perfect for our early starts. Conveniently close to Disney Paris via bus or uber."

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"The breakfast included was great, staff were friendly and helpful. Rooms were a good size"

"I genuinely don’t even know where to begin—this was, without exaggeration, the worst hotel experience of my life. What was supposed to be a magical trip for my daughter’s birthday turned into a complete disaster, entirely because of this hotel. Dream Castle Hotel advertises itself as a 4-star property, but that is beyond misleading—it doesn’t even meet the most basic standards of a roadside motel. From the moment we arrived, everything went wrong. After an exhausting eight-hour flight with two young children, we arrived hoping for at least a bit of understanding or basic human decency. Instead, we were met by the worst front desk representative I have ever encountered. She was incredibly rude, dismissive, and completely unwilling to help. She refused to let us check in even a minute before 3 PM—no flexibility, no empathy, nothing. My children were so exhausted they were literally sleeping on the lobby couch, and she showed absolutely no concern. The hotel itself is extremely outdated, poorly maintained, and honestly just dirty. Everything feels old, worn down, and neglected. The amenities are in terrible condition, and cleanliness clearly isn’t a priority here. At one point, I grabbed a sandwich from the bar and it was completely frozen inside with the frozen chicken you couldn’t bite on. The fridge in our room was not working upon arrival and when I called to fix it, it was not fixed at all ,nobody even came. Avoid this place at all costs."

"Gated underground car park. Close to Disneyland. Good location and clean room"